Think Big

While Microsoft and Nuance have been leaders in AI for years, the field is now developing at record speed… but it’s also advancing with very few rules, guidelines, or guardrails, and a lot is at stake. In this Think Big podcast, Jean Liu, Chief Privacy Officer at Nuance and Ali Kilic, Principal Corporate Counsel, talk about the various legal and privacy concerns arising, especi

When embarking on a new project or joining a different team, is your first instinct to jump right in and take immediate action? Taking the time to really lean in and understand the lay of the land first can give you the context and information you need to get started and offer the opportunity to learn how to collaborate with your new teammates. The power of listening

When life throws you a curveball, how do you respond? Do you lean into new situations with curiosity? How do you react to change? Anthony Mancini, SVP, Global Services, leads our Enterprise Professional Services team and taps into a positive mindset that allows him to stay the course, even when he doesn’t know where he’s stepping or what lies ahead. In this new Think Big episod

When was the last time someone told you “Hey, you’re awesome!”? Recognizing outstanding work and showing appreciation is one of the most powerful and impactful things we can do for others. In this new Think Big episode, host Meredith Mascolo talks with Senior Business Partner Nicole Michel about her research findings on recognition at Nuance, why it matters, and practical adv

In May, the IRS was issued a mandate from the Congressional Oversight Committee requiring them to improve the U.S. taxpayer experience. They quickly turned to Nuance for assistance. In this episode of Think Big, we talk to Joe Solt, Director of Enterprise Professional Services, about the pressures the IRS was facing, the criticality of efficiency and user experience, and how Nuance

How frustrating is it when you contact your favorite brand for support, and it takes forever to get a simple question answered? Imagine a customer experience where you reach out, and the company has already anticipated your question and has all the right information ready for you? The Microsoft Digital Contact Center Platform (DCCP) brings together disparate systems across the cust

How does an idea evolve from a small thought to an actual proof of concept? In this episode of Think Big, we talk about innovation, the importance of Failing Fast and Forward, and what happens when a group of Thinkers and Tinkers with grit sit down together to change the world. Join us for a conversation with Microsoft’s Chris Templeman, who is a co-leader of Microsoft’s Garage

Untangle a problem, discover a totally new solution, collaborate with different people, and come up with the next big thing! Microsoft’s Global Hackathon is a company-wide annual event that brings Microsoft employees from all over the company together to create, innovate, and hack on ideas that inspire them. Now that we’re a Microsoft company, it’s open to us as well! In this

In 2014, Sony Pictures experienced a public cyberattack that covered the front-page news and forever changed how companies guard and protect themselves, and their employees, amidst an ever-evolving landscape of cybercrime. In this episode of Think Big, Devlin Carleton and LynnMarie Panzarino discuss how this watershed moment shaped corporate security approaches, share more on Nuanc

Sharing honest feedback or hearing it from a colleague can be challenging and even, at times, uncomfortable. But, as Tammy Carter, Manager of Every Day Performance reminds us: “What you actually do with the feedback you receive is up to you.” In this episode of Think Big, host Meredith Mascolo talks with Tammy about the anxiety associated with giving and receiving feedback and