In 2024, thanks to the popularity of one of our Inside Chat episodes, we launched our Mystery Shop service. In this bonus episode, listen to Valerie as she shares the story of a Mystery Shop that went wrong and the consequences that followed.

If you'd like access to a written copy of this case study, along with the audio, you can download it below. Discover why we’re so passionate about Mystery Shops and how they can bring significant benefits to your business.

https://www.thedelforgegroup.co.uk/mystery-shop

Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes.

Head to our website www.thedelforgegroup.co.uk where you can;
Book a free 30-minute consultation
Enhance your Customer Journey With Our Mystery Shop Free Download & Audio https://thedelforgegroup.podia.com/ca...
Find out more about and join our Inside Chat Monthly Subscription
Follow us on Instagram and Facebook @thedelforgegroup

At The Delforge Group, we provide a diverse range of personalised, one-to-one business coaching programmes targeted at guiding our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our programmes are tailored for leaders and teams to excel in the Spa, Hair & Beauty, and Aesthetic industries - from large corporations to independents.

beauty business coach | beauty salon business coaching | spa business coach | structure | business strategy | mystery shops | case study

Inside Chat is a weekly podcast hosted by The Delforge Group Expert Business Coaches for Spa & Salon Owners. Valerie Delforge and Amy Gordon uncover the issues and solutions for modern day business owners and leaders in the Spa, Hair & Beauty and Aesthetic industries.