Inside Chat with Valerie & Amy

In this week’s episode, Valerie and Amy discuss how to manage commission structures effectively, balance healthy competition and build a retail culture that empowers each team member individually. They share their tips on how to eliminate commission-based competition and create a commission plan that benefits both your business and your entire team. A great watch for salons, spas

In this episode, Valerie and Amy dive into one of the most crucial yet challenging aspects of effective leadership: consistency. How you show up every day, how you interact with your team, and even how your mood sets the tone for your business. But being consistent as an owner goes beyond daily routines—it requires intentional processes and procedures to make your team feel value

In this week's episode, Valerie & Amy revisit our mystery shop case study, showcasing how it highlights key improvements for the Front of House and the overall customer journey. This complimentary case study was released to accompany the recent launch of our new Mystery Shop service, offering valuable insights into where businesses can make impactful changes, starting from the

In this week's episode, Valerie & Amy discuss the importance of assessing your leadership skills and how it impacts your salon/spa team's performance. It's easy to spot issues in the team, but how often do we reflect on our own leadership? Our new downloadable guide, 'Refine Your Leadership Skills,' includes self-assessment tools and team feedback to help you improve and create

This week, Valerie and Amy explore the crucial steps behind effective performance management. Before any formal actions like disciplinary measures, having a structured process in place is key. They’ll discuss why it’s essential to follow these steps to ensure fairness and productivity. Plus, Valerie reveals her exclusive Delforge 1,2,3 Method for performance management—an app

In this week's episode, Valerie and Amy dive into Amy's latest obsession—Google Business! Building a strong online presence is crucial for driving your business forward, but knowing where to start can be overwhelming. From Google Business to your website, social media, and understanding how they all work together, there are so many pieces to the puzzle. Recently, we've teamed up

In this week's episode, Valerie & Amy look into how you can enhance your spa's customer journey to ensure a seamless and personalised experience for every client. From the moment they walk through the door to the time they leave, every touchpoint matters, ensuring all staff—from reception to therapists—are engaged and aligned. Join us every other Monday for a new episode of

This week, Valerie and Amy dive into the crucial topic of prioritising team issues. It can feel overwhelming when every instance seems to demand immediate attention. Learn the what, when and how of picking your battles and discover why reacting to everything isn't always the best approach. Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answe

In this week's episode, Valerie and Amy dive deep into the realities of feeling overwhelmed as a small business owner. They discuss practical tips on dealing with the struggles that come with running a business, especially when it feels like everything is going wrong and you don't know where to start to turn things around. They also discuss the importance of a positive mindset in o

In this weeks episode, Valerie & Amy dive into the journey of thriving salon owners who ask, "What's next?". They discuss re-evaluating your business, which areas you should focus for continued growth and discuss strategies to enhance customer experience and services. Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning que