Mar 23 2025 20 mins
Successful business interactions depend on meaningful conversations where genuine listening takes precedence over self-promotion, creating deeper connections and revealing valuable information.
• Talking excessively about yourself is the biggest conversation mistake
• Good listeners gather crucial information that helps qualify prospects
• Open-ended questions create space for people to share meaningful information
• Simple conversation starters like "What brought you here?" work better than "What do you do?"
• Meeting clients off-site often encourages more open conversation
• Body language naturally communicates interest or disinterest
• Taking notes demonstrates you value what someone is saying
• Comfortable silence is powerful—not every moment needs to be filled with talking
• Empathetic questions strengthen rapport and deepen connections
• Light humor works, but avoid sarcasm or criticizing others
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Graham Elliott
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