Sep 30 2024 28 mins 6
From streamlining administrative tasks to enhancing customer experiences, AI is leveling the playing field for small businesses. This conversation covers the transformative role of AI in the home service industry, while also exploring the future of AI in customer service and offering practical steps for businesses to embrace these advancements, continue growing, and maintain a personal touch with clients. Join host Adam Sylvester, and Jobber’s Co-Founders, Sam Pillar and Forrest Zeisler.
00:00 Introduction to the episode and guests
01:10 Explanation of what AI is and how it uses data and patterns to solve business challenges
02:49 Comparison of AI to past technological shifts like cloud computing and mobile technology
05:31 How AI has become more accessible to small businesses, leveling the playing field
06:04 Addressing apprehension toward AI, especially in the trades, and why the home service industry will benefit
09:49 Practical examples of how AI can assist with business tasks like scheduling, communication, and quoting
14:17 How AI can help home service businesses grow
16:27 AI-driven enhancements to customer experiences
20:20 Future possibilities of AI in customer service and how it could eventually replace routine customer interactions
23:02 How small businesses can prepare for AI advancements and integrate the technology into their operation
27:24 Final thoughts on the role of AI in supporting small businesses and enhancing customer service, while still maintaining the personal touch
