Peers Over Beers - Community Experts Podcast

Nov 20 2023 2

Peers Over Beers - Community Experts Podcast artwork

B2B Community Strategist Chris Detzel is your host for this fun and straight shooting podcast for enterprise community leaders / managers and digital savvy professionals. With easy and natural inquisitive banter, your host will tackle hard issues facing community leaders and managers in their day-to-day struggles, and yes, sometimes over a beer. From starting new communities, digitally transforming enterprise culture, moderation, and globalization techniques are all up for discussion. Make sure you Subscribe to the podcast on your favorite provider. Don't forget to review us! Check out the Peers Over Beers YouTube page and don't forget to subscribe!

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End-of-Year Reviews and Reporting Best Practices

Nov 20 2023 24 mins

As the year comes to an end, Chris and Nicole discuss best practices for community professionals to reflect on their accomplishments, communicate value to stakeholders, and set goals for the new year.Key topics covered:The importance of end-of-year reporting to benchmark progress, justify budget/resources, and set goals. Nicole explains how quantifying community ROI helps secure le

The First Year of Zendesk's User Group Program: Key Learnings and Insights

Nov 07 2023 35 mins

In this episode of Peers Over Beers, Christopher Detzel interviews Nicole Saunders, Senior Manager of Global Community Programs at Zendesk, about Zendesk's user group program.Nicole explains how the user group program got started based on feedback from Zendesk customers who wanted more opportunities to connect with each other. The goal of the program is to drive customer retention

Preparing for 2024: Community Trends and Data Strategies

Oct 28 2023 46 mins

This podcast episode is a discussion between Christopher Detzel and Nicole Saunders, two community professionals, about trends, strategies, and best practices for community management in 2024.Some of the main topics covered include:How community teams are adapting to doing more with smaller teams by prioritizing programs, leveraging cross-functional partnerships, and using technolo

Preparing Communities for the AI Revolution with Jono Bacon

Sep 30 2023 45 mins

In this episode of Peers Over Beers, hosts Chris Detzel and Nicole Saunders are joined by special guest Jono Bacon, an expert in building online communities, to discuss how artificial intelligence and new technologies like large language models will impact the future of community building.They explore how AI chatbots may take over some routine community management tasks like answer

Partners as Co-Creators of Community Content

Aug 26 2023 26 mins

Partnerships play a critical role in building successful online communities. But how can you effectively engage partners without them simply using your community as a marketing channel? In this episode, hosts Chris Detzel and Nicole Saunders dive into creative tactics for leveraging partners as community advocates.Drawing from their extensive expertise running online communities, C

Community is Everywhere - How Do You Manage It?

Jul 30 2023 28 mins

In this episode, Christopher and Nicole discuss the idea that community exists everywhere, not just on a company's own branded community platform. They talk about how community management is evolving to be more cross-functional, with community professionals embedding in other teams like social media and customer success. Inspired by FeverBee: The ‘Community Everywhere’ Era Has

Community and Customer Success: Driving Customer Engagement Through Collaboration

Jul 23 2023 33 mins

In this episode of Peers over Beers, Nicole Saunders and Christopher Detzel have an insightful discussion about building relationships between community and customer success teams in order to drive greater customer engagement. They discuss tactics for integrating community into the customer journey from the outset, including onboarding new customers to the community. They also talk

Adapting Your Community Strategy Through Organizational Changes

Jul 14 2023 28 mins

"Peers Over Beers," hosted by seasoned community experts Chris Detzel and Nicole Saunders, is a podcast that dives deep into the world of online communities. In this particular episode, the duo explores the challenging topic of navigating change and maintaining stability as a community manager amidst management turnover and significant organizational changes.Nicole opens up about h

Community Evolution: Shaping the Landscape of Business Organizations

Jul 01 2023 34 mins

Welcome to this in-depth analysis of the podcast "Peers over Beers," hosted by two seasoned professionals, Nicole Saunders and Christopher Detzel. The engaging discourse revolves around the transformative role and significance of community in today's organizations, offering invaluable insights and perspectives for both veterans and newcomers in the field of community management.Und

Digital Communities: Scaling User Groups with Nicole Saunders

Jun 23 2023 24 mins

In this insightful episode of "Peers Over Beers", Christopher Detzel converses with Nicole Saunders from Zendesk about community building and user group management in a business setting. The episode commences with a light-hearted discussion about personal exercise routines in the summer before shifting gears to Nicole's extensive experience in fostering communities at Zendesk.Nicol