Content + AI

Oct 24 2024 39 ep. 32 mins 11

Content + AI Podcast artwork

Content and AI has two missions: to demystify the family of technologies and practices known as artificial intelligence and to democratize the use of AI across the span of content practice.

Technology Business Education

Copy RSS

Subscribe on Podcast Addict

Colleen Jones: AI and The Content Advantage – Episode 39

Oct 24 2024 34 mins

Colleen Jones Now in its third edition, Colleen Jones's book "The Content Advantage" has become a classic in the content-profession literature. The new edition of the book continues to highlight content intelligence and content effectiveness and adds a new focus on the impact and use of AI in content programs. It also takes a fresh look at the enduring concepts of digital disrupt

Bill Rogers: AI-Powered Assistants, Chat, and Search for Content Platforms – Episode 38

Sep 17 2024 32 mins

Bill Rogers Bill Rogers is an experienced AI entrepreneur whose latest venture, ai12z, gives web content platform owners tools to build digital assistants and chatbots and to run gen-AI-powered searches. We talked about: his work at his latest startup, ai12z, which builds copilots designed to power content experiences his use of the term "copilot" as a generic AI capability, t

Jeff Coyle: Creating New Content-Marketing Opportunities with AI – Episode 37

Sep 03 2024 34 mins

Jeff Coyle Generative AI tools and LLMs bring the need for a new kind of content awareness in organizations of all sizes. While some have focused on content creation, Jeff Coyle has grown and accelerated his content-marketing capabilities by leveraging the content discovery and operations improvements that AI can deliver. We talked about: his decade-long history in working wit

Cennydd Bowles: Design and Tech Ethics for Our AI Future – Episode 36

Jul 31 2024 32 mins

Cennydd Bowles Like most designers who work in technology, Cennydd Bowles has reflected at times on the impact of his work and its ethical implications. After a couple of decades of information architecture and interaction design practice, Cennydd stepped back from his design work to explore philosophy and ethics in depth. His explorations have led him to extensive academic stud

Sharon Ni: Merging Conversation Design and Content Design – Episode 35

Jul 23 2024 30 mins

Sharon Ni One of the most engaging aspects of generative AI products is their conversational interfaces. This has led many content designers working on AI products to develop skills in conversation design. Sharon Ni works on both conversational AI products and script-driven chatbots in her content design role at Cisco. She has developed her conversational design and technical AI

Andrew Stein: Content Design and AI Leadership – Episode 34

Jul 17 2024 34 mins

Andrew Stein Like many content designers in the fall of 2022, Andrew Stein was concerned about the possible negative impact of generative AI on content and design practice. And his concern was heightened by the large number of content designers on his team. Since then, Andrew has discovered many ways to apply AI in his content design work, both in conventional digital-product des

Anna Potapova: Managing AI Content at Scale for an Ecommerce Giant – Episode 33

Jul 11 2024 30 mins

Anna Potapova Generative AI creates new opportunities to create and manage content at scale. And scale is definitely required when crafting content experiences for one of the world's largest ecommerce companies. Anna Potapova is incorporating gen-AI across the span of her work at AliExpress: content creation and management, localization, personalization, and other areas where her

Duane Forrester: Evolving SEO Strategy for the Generative-AI World – Episode 32

Jul 03 2024 33 mins

Duane Forrester SEO has always been difficult, but generative AI takes things to an entirely new level. Duane Forrester has been immersed in the search world for more than 20 years, including stints as the Product Manager for the Bing Webmaster Program and Vice President of Industry Insights at Yext, where he developed company AI strategy. He also helped launch the schema.org str

Leah Krauss: Responsible AI and Content Design at Microsoft – Episode 31

Jun 25 2024 36 mins

Leah Krauss New AI products like Microsoft's Copilot can be powerful productivity enhancers, but if designers aren't careful they can inadvertently introduce into the product the bias and other hazards that can come with large language models. As a content designer working on Microsoft's Copilot for Sales product, Leah Krauss helps her colleagues understand and follow the respons

Jack Molisani: The Impact of AI on Technical Communication – Episode 30

Jack Molisani As the founder of the long-standing LavaCon conference and the principal at a technical content staffing agency, Jack Molisani gets a deeply informed view of the world of technical communication. While he sees the opportunities that generative AI presents, he raises several concerns for technical content strategy practitioners, among them the inaccuracy of generativ