CX Nexus Podcast

Sep 29 2024 137 ep. 31 mins 2
CX Nexus Podcast artwork

CX Nexus," hosted by Nicole Saunders and Chris Detzel, is a cutting-edge podcast at the crossroads of community, customer experience, customer success, sales, and marketing. Tailored for forward-thinking leaders in mid to upper management, this podcast is a goldmine of insights for professionals shaping their careers in these interconnected domains. Emphasizing the importance of collaboration and cross-functionality, it navigates the intricate dance of integrating diverse business functions effortlessly. Each episode unfolds as a masterclass in cross-functional leadership, offering innovative strategies for collaborative success and a deep dive into the latest industry trends. "CX Nexus" serves as a powerful platform for personal brand development for both its hosts and its audience. More than just a podcast, it's a career accelerator for the astute professionals in marketing, community engagement, product management, sales, and customer success.

  Technology  Business
RSS feed Share
Copy RSS


Subscribe on Podcast Addict


Balancing AI and Human Touch in Customer Experience

Sep 29 2024 24 mins  
This episode of the CX Nexus podcast features co-hosts Nicole Saunders and Chris Detzel discussing the impact of artificial intelligence (AI) on community management and customer experience. Here's a detailed description of the episode's content:1. Introduction and Context: - Both hosts are about six weeks into new jobs, providing fresh perspectives on their roles. - Chris has been

From Silos to Synergy: Aligning Community Efforts with Sales Strategies

Sep 01 2024 26 mins  
This podcast episode of CX Nexus features hosts Nicole Saunders and Chris Detzel discussing the intersection of community management and sales strategies, particularly focusing on how community professionals can integrate their work with sales plays. Here's a detailed description of the episode:Introduction to the topic: The hosts introduce the challenge many community leaders face

From Zendesk to Coupa, Reltio to ZoomInfo: Lessons in Career Transitions

Aug 25 2024 28 mins  
In this enlightening episode of CXNexus, hosts Nicole Saunders and Chris Detzel share their recent experiences transitioning to new roles in the customer experience and community management space. Both having just made significant career moves, they offer valuable insights and practical advice for professionals navigating job changes in the tech industry.Nicole discusses her move f

Aligning Marketing, Sales, and Community for Business Growth

Aug 22 2024 24 mins  
In this episode of CX Nexus, hosts Nicole Saunders and Chris Detzel are joined by Luke Austin, Director of Analytics and Insights at Reltio, to delve into the critical role of data analytics in modern marketing and sales strategies. Luke provides an in-depth explanation of essential concepts such as pipeline and bookings, and how these metrics are vital for predicting business perf

Breaking Down Silos: Fostering Cross-Functional Collaboration for Better Customer Experiences with Jay Nathan

Aug 21 2024 33 mins  
This episode explores the interconnections between various aspects of the customer experience and emphasizes the importance of breaking down organizational silos to deliver better outcomes for customers and businesses alike.The discussion revolves around strategies for expanding revenue within existing customer accounts through cross-selling and upselling. The guest, Jay Nathan, Ch

The Event Planner's Playbook: Insights from CX Professionals

Aug 19 2024 32 mins  
This podcast episode of CX Nexus features hosts Nicole Saunders and Chris Detzel discussing the intricacies of planning and executing successful business events, particularly in the context of customer experience and community building. The episode provides a comprehensive overview of event management, drawing from Chris's recent experience organizing a customer event for his compa

The Role of Community in Business Growth: A Look Into Sales and Expansion

Aug 18 2024 25 mins  
CX Nexus" features hosts Nicole Saunders and Chris Detzel discussing the integration of community efforts with sales and marketing strategies in their respective companies, Reltio and Zendesk. They explore how community engagement can drive business growth through targeted strategies like ABX (account-based experience) and expansion opportunities. The conversation highlights the im

The CX Nexus Podcast: Building Bridges in Business

Aug 17 2024 5 mins  
In the debut episode of "CX Nexus," hosts Nicole and Chris warmly welcome their audience into the fold of an innovative podcast series dedicated to exploring the intricate world of customer experience (CX) and its pivotal role in business success. Nicole, with her profound background as the director of community at Zendesk, brings to the table a wealth of knowledge gleaned from her

End-of-Year Reviews and Reporting Best Practices

Nov 20 2023 24 mins  
As the year comes to an end, Chris and Nicole discuss best practices for community professionals to reflect on their accomplishments, communicate value to stakeholders, and set goals for the new year.Key topics covered:The importance of end-of-year reporting to benchmark progress, justify budget/resources, and set goals. Nicole explains how quantifying community ROI helps secure le

The First Year of Zendesk's User Group Program: Key Learnings and Insights

Nov 07 2023 35 mins  
In this episode of Peers Over Beers, Christopher Detzel interviews Nicole Saunders, Senior Manager of Global Community Programs at Zendesk, about Zendesk's user group program.Nicole explains how the user group program got started based on feedback from Zendesk customers who wanted more opportunities to connect with each other. The goal of the program is to drive customer retention