Enterprise Digital - the podcast

Mar 10 2025 108 ep. 37 mins 8
Enterprise Digital - the podcast artwork

The Enterprise Digital Podcast is a regular discussion on all matters related to Enterprise Service Management and Digital Transformation. The hosts are Barclay Rae and Ian Aitchison, who share and discuss their thoughts on the converging worlds of technology, service management, people and management, business and corporate development, governance, automation and more… Regular guests will be invited to try and get a word in …

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Enterprise Digital Podcast Episode 104 – with Stephen Mann. State of AI in ITSM and the headless cockroach…

Mar 10 2025 34 mins  
This week’s special guest is Stephen Mann from ITSM.tools, discussing the latest piece of research published with @peoplecert and @atomicwork. There’s some great discussion and insight into finding including the level of trust in AI – which is not complete but is increasing, as well as some practical insights into Governance and Risk –which are areas of increasing focus and

Enterprise Digital podcast episode 103 – on Discovery’ and the hissing cockroach

Feb 27 2025 32 mins  
We have a mascot for the podcast! This is a hissing cockroach that needs a name – please send your suggestions…. Ian Aitchison and Barclay Rae also discuss the key elements of ‘Discovery’ as used in consulting and product management. There’s also some sage advice on how to build up a good summary and clear analysis of the information that you might capture – and move pr

Enterprise Digital Podcast Episode 102 – the one about Listening… (did you hear that…??)

Feb 13 2025 25 mins  
This week’s discussion begins with some forgetfulness from Barclay Rae and some weird stuff about animal spies from Ian Aitchison. The main topic is about how we can improve our analysis and understanding, communication and engagement from – listening… Lets not talk to our users rather listen and talk with them, lets practise active listening – a key negotiation skill. Ther

Enterprise Digital Podcast Episode 101 – The one about Eels and TOM

Feb 05 2025 30 mins  
No, not Tom your workmate or friend, but TOM - Target Operating Model. After all the ‘excitement’ of the 100th episode, Barclay and Ian settle down for some typically practical conversation, peppered with tales of eels – mating and being used as currency – ‘eelcoin’ perhaps… There is some good discussion on the need to define, visualise and project clear simple images

Enterprise Digital podcast episode 100! – No, really it is…

Jan 24 2025 61 mins  
After many attempts to call previous fake episodes the 100th, we are pleased to release the latest version – the real 100th, No really it is. This is a special episode with a few guests and familiar faces – Roy Atkinson, Karen Brusch, Ollie O’Donoghue Daniel Breston, @James Finister. Together we talk a lot about trivia, mice with virtual headsets, and the future of ITSM. Ac

Enterprise Digital Podcast episode 99.99999 – the one that’s not 100 but still massively interesting anyway

Dec 13 2024 33 mins  
We are still nonagenarians, soon to be centurions..! On this one we discuss recent events – itSMF UK, HDI, Gartner, Nexthink…balance and convergence are keywords as well as AI, DX and Cloud as the big things for 25, and also some reality around the use of AI. Then we played buzzword bingo – please don’t mention P*thways… and how we are going onto Blue Sky, which we like b

Enterprise Digital podcast episode 98 The one about old tadpoles, CSI and invention….

Nov 15 2024 23 mins  
This week’s podcast is a short discussion between Barclay Rae and Ian Aitchison (who we learn is officially an ‘inventor’ – with a patent..!!). The topic is on Improvement, and the constant stiving for constant betterment and higher levels of quality. Do we always need to do this? Why can’t some businesses and customers just be satisfied with what they have got and say th

Enterprise Digital Podcast episode 97 – the one about truth…

Oct 17 2024 31 mins  
In this episode Barclay Rae and Ian Aitchison explore some current themes around truth – how do we know what is real and correct as opposed to fake and plain wrong, or even just bad..? This is a universal topic at present around social media, and political discourse, however we explore some elements of how our industry deal with these issues. In particular we discuss the way that

Enterprise Digital Podcast Episode 96… Horseshoe crabs, AI and the workplace - with Ollie O’Donoghue

Oct 11 2024 46 mins  
This week’s guest is the irrepressible Ollie O’Donoghue, lead analyst at Cognizant, and we are once again chewing the fat on the future (if there is one..) of the workplace, work and of course, workers. The impact of Ai and automation is being assessed at many levels and some of Ollie’s recent research looks at the effect this will have on entry level and also expert level jo

Enterprise Digital Podcast episode 95 Sharks prefer jazz – Product Management with Randy Silver

Oct 04 2024 41 mins  
This week’s guest is Randy Silver a Product Management expert – originally from the US and based in the UK. We explore the definition and clarification of what Product Management is and how this also overlaps and interacts with Service Management. Product is different from Project Management in perspective and scope – a project has an endpoint, a product is a lifecycle. We al