Service Management Leadership Podcast

Mar 14 2025 977 ep. 11 mins 9
Service Management Leadership Podcast artwork

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Tuesday: David Cannon, PeopleCert ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics ■ Friday: Rina Rhambhatt-Barot - Variety of service management and IT topics Please subscribe and rate wherever you listen to podcasts.

  Technology
RSS feed Share
Copy RSS


Subscribe on Podcast Addict


David Cannon and Rina Brahmbhatt - Episode 4

Mar 14 2025 19 mins  
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from o

Service Management Leadership - Jeffrey's Lessons Learned

Mar 13 2025 7 mins  
In this episode, Jeffrey discusses the three things he learned while working at a very large firm. You will love this episode!Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisor

Ep 46: “AI: If You Build It, Will They Come?” – Bruce Daley

Mar 12 2025 22 mins  
In this episode kengon talks with Bruce Daley about life as an analyst, what it's like to be the founder of an AI startup, and why he's enthusiastic about LLMs

Service Management Leadership - BC-DR Alignment

Mar 10 2025 5 mins  
In this episode, Jeffrey discusses the need to align Business Continuity with Disaster Recovery and with Service Delivery.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, a

David Cannon and Rina Brahmbhatt - Episode 3

Mar 07 2025 5 mins  
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from o

Service Management Leadership - Service Management Success

Mar 06 2025 6 mins  
In this episode, Jeffrey discusses how success will look differently in every organization.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services

Ep 45: "AR Meets AI" -- Leonard Goffe [UPDATED]

Mar 06 2025 32 mins  
In this episode, kengon talks with Leonard Goffe about all things Analyst Relations and also where it intersects with AI, including some guidance for those who may be interested in getting started in this field.

Service Management Leadership - Jevons Paradox

Mar 03 2025 5 mins  
In this episode, Jeffrey discusses the Jevons Paradox or Jevons Effect.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's web

Rina Brahmbhatt and David Cannon - Episode 2

Feb 28 2025 10 mins  
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from o

Service Management Leadership - State of AI in IT, Part 4

Feb 27 2025 6 mins  
In this episode, Jeffrey discusses the State of AI in IT from Atomicwork. This is Part 4 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity s