HSB's New Ways of Thinking

Mar 07 2025 70 ep. 9 mins 3
HSB's New Ways of Thinking Podcast artwork

HSB’s New Ways of Thinking covers timely topics impacting the U.S P&C insurance industry. Each episode will feature a special guest and will provide a unique perspective related to the specific topic.

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The Dark Web Economy: A $12 Trillion Problem

Mar 07 2025 6 mins  
In this episode, Jeff O’Shaughnessy speaks with former FBI operative and cybersecurity expert Eric O'Neill who shares his expertise on the state of cyber crime, revealing a staggering $12 trillion problem that's growing exponentially. With the increasing use of AI, cyber crime is becoming more convincing, more frequent, and more deceptive. Join us for a deep dive into the underw

The Evolution of Espionage: From Floppy Disks to Thumb Drives

Feb 21 2025 2 mins  
In a continuation of a conversation with Eric O'Neill, former FBI operative and cybersecurity expert, Jeff O’Shaughnessy takes a deeper dive into the story of Robert Hanssen, the first-ever cyber spy. Eric shares how Hanssen's hacking skills and adaptability allowed him to breach FBI systems and networks for decades, and how he revolutionized espionage by using technology to drop

Undercover with a Legend: Eric O'Neill on Cybersecurity and Espionage

Feb 17 2025 20 mins  
In a thrilling episode of HSB's New Ways of Thinking Podcast, Jeff O’Shaughnessy talks with Eric O'Neill, a legendary former FBI operative turned cybersecurity expert, shares his hair-raising story of catching notorious spy Robert Hanssen. From his early days as an FBI ghost to his daring undercover mission, Eric recounts the twists and turns that led to Hanssen's capture.

The AI Paradox: How Can Something So Smart Be So Energy-Hungry?

Dec 30 2024 7 mins  
In the last episode focused on AI, Jeff O'Shaughnessy and Naveen Agarwal explores the intersection of energy efficiency and AI, highlighting the high energy costs of powering AI systems like GPT. He discusses the development of fusion energy as a potential solution, but notes that this technology is still in its infancy. Agarwal also speaks about the risks that AI poses to the insu

Deep Fakes and Dirty Tricks: The Dark Side of Generative AI

Dec 04 2024 5 mins  
During this episode of New Ways of Thinking, Naveen Agarwal discusses with Jeff O’Shaughnessy the significant challenges and risks associated with Generative AI, particularly in the areas of deep fakes, identity, and privacy. He notes that while responsible players in the industry are working to address these issues, the threat of malicious actors using AI to compromise identitie

The Double-Edged Sword of AI: Balancing Opportunity and Risk

Nov 15 2024 6 mins  
In the next episode, Jeff O'Shaughnessy and Naveen Agarwal discuss the potential of General Artificial Intelligence (Gen AI) to enable new possibilities and opportunities, rather than simply automating existing tasks. Agarwal believes that Gen AI will create new use cases and empower humans to achieve more, citing examples in healthcare and insurance. However, he also acknowledges

Balancing Bots and Brains: The Human-AI Advantage

Oct 30 2024 5 mins  
In this episode, Jeff O'Shaughnessy and Naveen Agarwal discusses the impact of General Artificial Intelligence (Gen AI) on various business cases, highlighting three key areas where it has made significant inroads: knowledge management, content generation, and call center operations. He provides examples of industries and companies that have successfully implemented Gen AI, such as

The Continuous Learner: Unlocking AI's Full Potential

Oct 10 2024 4 mins  
In this next episode of New Ways of Thinking, Jeff O'Shaughnessy and Naveen Agarwal continue a deep discussion about AI - specifically getting into additional terms and nuances related to AI. Terms like RAG (Retrieve and Generate), which is a layer on top of LLM (Large Language Model) that allows for more attributable and referenceable answers. Agarwal emphasizes the importance of

Generative Genius: The Future of Artificial Intelligence

Sep 20 2024 8 mins  
Naveen Agarwal, a technology expert with a background in AI joins Jeff O'Shaughnessey on this next podcast series to talk about all things AI. In this first episode Naveen discusses the evolution of AI from its early days to the current generative AI models like Chat GPT. He explains the difference between classic AI and generative AI and also breaks down the components of Chat GPT

The role of insurance as new risks emerge in vehicles

Aug 21 2024 12 mins  
In this next episode, we will continue to focus on cyber risks and how it is impacting the automotive industry. Learn how modern vehicles with advanced connectivity features pose higher risks than older models, and over time, the security mechanisms can degrade, creating need for proactive management. Listen in to hear about the ongoing advancements that are happening within the c