Insurance Claims Innovation

Mar 12 2025 32 ep. 18 mins
Insurance Claims Innovation Podcast artwork

On the Insurance Claims Innovation podcast, your host, Chris Tidball, encourages entrepreneurs to share their expertise, stories, and hearts. We cover a wide range of topics – From insurance claims to subrogation that our guests are thought leaders in. We believe that every person has a unique message which can positively impact the world. We let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.

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32 - How Can Effective Premium Collections Transform the Insurance Industry? with Brown & Joseph's Joe Falletti

Mar 12 2025 21 mins  
Your host, Chris Tidball, talks with the VP of Business Development at Brown & Joseph, Joe Falletti. Joe shares his journey in the insurance industry, starting as a skip tracer and advancing through various roles. The discussion highlights Brown & Joseph's specialized approach to insurance collections, focusing on recovering unpaid premiums and managing discrepancies. Joe e

31 - Unmasking the Hidden World of Insurance Fraud: What You Didn't Know with Richard Wickliffe, Fraud SME and Author

Aug 21 2024 25 mins  
Your host, Chris Tidball, talks with the Claims Leader and Special Investigations Leader of Frontline Insurance, Richard Wickliffe. Richard shares his journey in the industry, focusing on his experience managing special investigation units and tackling insurance fraud. He recounts notable cases, including the infamous Sun Gym gang incident, and discusses the significant impact of f

30 - Exploring the Future of Claims Management: AI, Efficiency, and Customer Experience with Sapiens' Gayle Herbkersman

Jun 05 2024 17 mins  
Your host, Chris Tidball, talks with the Senior Vice President of Sapiens, Gayle Herbkersman. Gayle's path into the insurance industry is a testament to the power of experience and the drive for process efficiency. With a rich background in insurance software, Gayle has witnessed first-hand the pivotal role emerging technologies play in shaping the industry. Gayle shed light on Sap

29 - Understanding the Impact of Nuclear Verdicts on the Insurance Market with Vernis & Bowling's Ian Matthes

May 08 2024 16 mins  
Your host, Chris Tidball, talks with the Regional Managing Attorney and General Counsel of Vernis & Bowling, Ian Matthes. Ian's path into the insurance world was both intriguing and instructive. He began his career at an insurance defense litigation firm in Atlanta, Georgia, which laid the foundation for his deep understanding of the industry. His journey took him through vario

28 - Navigating the Changing Landscape of Insurance Defense with Suite 200 Solutions' Taylor Smith

May 01 2024 10 mins  
Your host, Chris Tidball, talks with the Founder and President of Suite 200 Solutions, Taylor Smith. The conversation began with an exploration of the study conducted by Suite 200 Solutions—the research aimed to understand the hurdles that insurance defense attorneys encounter in their practice. Taylor delved into the findings, it became clear that the legal industry is grappling

27 - Unveiling the Complexities of Insurance Defense and Fraud Preventing with Wood Smith Henning & Berman's Frances OMeara

Apr 26 2024 14 mins  
Your host, Chris Tidball, talks with the Partner of Wood Smith Henning & Berman, Frances OMeara. Frances' path to law was as dynamic as the cases she handled. With a background in sports, particularly basketball, she earned a scholarship to play at Stanford. However, her trajectory took a turn toward law school, leading her to specialize in insurance defense. Her story is a tes

26 - Transforming Insurance Claims Management with Innovative Negotiation Strategies with Cruser & Mitchell's Bill Mitchell

Apr 26 2024 18 mins  
Your host, Chris Tidball, talks with the Founding Partner of Cruser & Mitchell, Bill Mitchell. Bill's story is a testament to the power of vision and determination. Growing up as a blue-collar kid in Detroit, his future was shaped early on by his father's aspirations for his children. Despite not having a high school diploma, Bill's father envisioned successful careers for his

25 - Unleashing the Power of Negotiation: Insights from Insurance and Legal Experts with SECURA Insurance Companies and DunbarMonroe's Taylor Rawal and Chris Dunnells

Apr 25 2024 10 mins  
Your host, Chris Tidball, talks with the Litigation Specialist of SECURA Insurance Companies, Taylor Rawal, and the Attorney of DunbarMonroe, Chris Dunnells. Taylor has carved a niche for herself at SECURA Insurance Companies, climbing the ranks from the call center to handling litigation files. Her expertise spans personal lines, commercial lines, and specialty lines, though she c

24 - Innovating Claims Handling: Navigating Legislative Changes and Trial Lawyer Tactics with First Acceptance Insurance's Sarannah McMurtry

Apr 25 2024 16 mins  
your host, Chris Tidball, talks with the Executive Vice President and General Counsel of First Acceptance Insurance, Sarannah McMurtry. Sarannah's career trajectory is as fascinating as it is instructive. She began in the legal field, focusing on insurance defense, coverage-related litigation, and the thorny issue of bad faith claims. Her expertise led her to a pivotal role at Firs

23 - Unveiling the Truth: Exploring Fraud and Recurring Injuries in Insurance Claims with Gerber Ciano Kelly Brady LLP's Kelly Petter

Apr 24 2024 9 mins  
Your host, Chris Tidball, talks with the Partner of Gerber Ciano Kelly Brady LLP, Kelly Petter. Like many of her peers, Kelly's entry into the insurance sector was somewhat accidental. After graduating from law school during the recession, job opportunities were scarce. She was unaware of insurance defense as a field until she received a job offer the day after her bar exam. Gratef