Josh Bersin

Nov 16 2024 199 ep. 21 mins 9

Insights on Corporate Talent, Learning, and HR Technology

  Business  Technology
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Can One AI Agent Do Everything? How To Redesign Jobs for AI? HR Expertise And A Big Future for L&D.

Nov 16 2024 18 mins  
This week I summarize my meetings and discussions with clients in NYC and you can see we covered many topics. Here’s the AI summary, which is pretty good. In this conversation, Josh Bersin discusses the evolving landscape of AI platforms, particularly focusing on Microsoft’s positioning and the challenges of creating a universal AI agent. He delves into the complexities

How AI Changes Organizations, Institutions, and Society

Nov 13 2024 28 mins  
In today’s podcast I discuss the organizational, institutional, and societal impacts of AI. And I’m not predicting what “could happen” but rather sharing “what is happening now.” As you’ll hear, AI plays a role in our political issues but an even greater role in our careers, pay, rewards, organization structure, and culture. A recent AI ado

What’s Holding Back People Analytics? Discussion with Paul Rubenstein from Visier. E198

Nov 11 2024 27 mins  
After decades of effort and growth, only around 10% of People Analytics teams deliver strategic business value. Many are still focused on traditional analysis of engagement, retention, leadership pipelines, and other HR measures. In this WhatWorks podcast I talk openly with Paul Rubenstein, the Chief Customer Officer at Visier, about how this market has evolved. And in the conversa

Diversity, Inclusion, DEI, and Wellbeing In The Trump Era E197

Nov 08 2024 18 mins  
This week I discuss the issue of DEI (must it DIE?), inclusion, and corporate culture in the Trump Era. We just completed a 1.5 hour discussion with 30+ companies on the impact of the 2024 election and regardless of your political position, some people are worried. It’s clear to me that DEI (or whatever you call it) is not going away, but in this podcast I reframe the topic a

The History of Franklin Covey And The Enduring Model Of Leadership E196

Nov 06 2024 21 mins  
In this episode of the WhatWorks podcast, Paul Walker, CEO of FranklinCovey, talks with Kathi Enderes about FranklinCovey’s history, his own journey of 25 years with the company from frontline employee to CEO, and how the company helps large organizations like Marriott enable transformational change through individual behavior change, execution excellence, creating a culture

AI Can Do Even More Than You Thought. Why Every Employee Will Have A Digital Assistant. E195

Nov 01 2024 22 mins  
This week I discuss how major new AI use-cases have emerged. Imagine if every employee had a personal AI assistant? It’s going to happen. I also discuss LinkedIn Hiring Assistant, Galileo, SuccessFactors Joule, AI for performance management, and a big question: what are you going to do with the 35% productivity you gain? Coming back from multiple weeks on the road with client

Job Task Re-Engineering With AI: A Massive Opportunity Ahead – E194

Oct 25 2024 14 mins  
In this week’s podcast I discuss the trend (and need) for job task re-engineering: breaking down our jobs into tasks, so we can effectively use AI and Agents to speed things up. As more and more vendors announce AI Agents to assist with work, our best opportunity for massive improvement is to “re-engineer” how we do things, not just “add agents” to our

WhatWorks: Mastercard Evolves To Systemic HR™ – E193

Oct 23 2024 21 mins  
In this episode of the WhatWorks podcast series, Nick Benaquista, SVP, People and Capability Partner, Chief Administration Office and Strategic Growth at Mastercard, shares how Mastercard has transformed HR from a static, siloed, overlapping model towards the product and consulting-oriented model of Systemic HR. Now in year 2 of the ongoing transformation, the company is continuing

Digital Twins, AI-Powered ERP, Agentic Tools, AI War Against Candidates E192

Oct 18 2024 22 mins  
White collar robots have arrived: digital twins, digital assistants, and AI-powered agents. In this podcast I discuss what I learned about at Unleash, Sana, and Spotify this week. My big message is this: AI in HR is even more powerful than we expected. And AI platforms and tools are transforming HR right this minute – across every domain in HR. Digital Twins in the insurance

What Works: Delta Air Lines Unveils Its Skills-First Strategy E191

Oct 14 2024 18 mins  
Delta Air Lines understands the importance of its employees, managers, and leaders, so the company has built one of the airline industry’s most advanced “skills-first” strategies. Built on its investment in SAP technology (Talent Intelligence Hub) and a focus from the top, the company fully embraces an agile cross-functional career model, all built around skills.