Retail: Unplugged

As retailers we often collect customer data for online orders, customer loyalty programmes and transacting purchases. Steph Gregor from the Office of the Privacy Commissioner talks us through our responsibilities as collectors and users of this information, and our obligations under the Privacy Act. We cover data storing safeguard requirements, obligation of data accuracy, how to d

In this episode Greg Irvine from Workplace Support shares his recommendations on how to recognise and support team members with mental health issues. By prioritising mental wellbeing and fostering a strong, supportive team environment, businesses not only enhance employee resilience but also boost overall productivity and morale. Mental Health Foundation - Workplaces Retail NZ - Me

Robert Levy, Head of Marketing & Sustainability at New Zealand Couriers talks us through key findings in the 2025 Merchant eCommerce Insights Report. Learn about customer expectations and preferences around delivery and returns, along with the number of channels customers use prior to making a purchase. We also discuss how technology is shaping ecommerce, enabling you to provid

Do you need to lease a retail space or renew your lease? Jordan Todd from Ford Sumner Lawyers joins us to discuss key tips that will enable you to negotiate your retail lease like a pro. Learn about common mistakes retailers make during lease negotiations and how to gauge if you are getting a fair deal. Bonus Article: Surviving Wellington Business Challenges Retail NZ is the peak b

Join us as we speak with Retail NZ’s HR & Advice expert Yevgenya Chityan about how to manage performance issues in the workplace. Yev shares her recommendations on how to approach an employee who’s not meeting expectations, when a more formal process may be required and potential next steps if there are no improvements. Performance Management - Guide: Managing People - Reta

Satish Ranchhod, Senior Economist at Westpac shares his views on the outlook for the NZ economy in 2025. We discuss consumer confidence, mortgage refixing and which regions around New Zealand will likely see a boost in retail spending. Overseas tariffs and how they could directly and indirectly impact New Zealand are also discussed along with the strength of the New Zealand dollar.

In the changing world of Retail, businesses sometimes need to close or restructure. Join us as we discuss how to manage business changes with your team with Retail NZ’s HR advice specialist Yevgenya Chityan. Discover what a change process is and how to know if a formal process will be required. We also cover how to communicate this with your team and how to support your team thro

Yevgenya Chityan from Retail NZ’s Advice Service shares her advice on how to use the 90-Day trial clause successfully. She covers specific requirements to ensure the trial period is legally valid, common issues and the importance of providing feedback to the employee during this period. Differences between trial and probationary periods plus advice on how to terminate someone dur

In this episode we discuss the hot topic of retail surcharging with Sean Carney from Mastercard. Sean outlines historical and current industry guidelines and shares his thoughts on what changes are needed to improve the customer experience. We also discuss industry innovations that are reducing fraud and protecting customers. Retail NZ is the peak body for New Zealand retailers. We

Join us as we speak with seasoned logistics expert Rob Levy from NZ Couriers. Rob shares his top tips to ensure your peak season parcels reach your customers in one piece and on time! Ticketing systems, addresses, packaging and courier pick up scheduling are covered along with authority to leave and multiple consignment shipments. New Zealand Couriers Retail NZ is the peak body for