Retail: Unplugged

Recorded 29 August 2024, Matt Tierney, Manager of the Police National Retail Investigation Support Unit, updates us on the current retail crime situation. This episode covers:Best practice advice for sellers of vapes and cigarettesA new offender escape trend Counterfeit currencyThe importance of proactive customer service to deter offenders. Retail NZ is the peak body for New Zeala

Join us as we delve into the world of sustainability with Sandy Botterill from Foodstuffs New Zealand. Sandy shares their approach and makes suggestions on how SMEs can engage with their own stakeholders to develop an action plan to effect change within their business and ultimately their community. Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the

Join us as we discuss Westpac’s updated economic overview with Senior Economist Satish Ranchhod. Released August 2024, we look at where Westpac believes interest rates are headed, what the implications could be for retailers and how this could impact consumer spending patterns in the coming months. Please note this was recorded 12 August, before the Reserve Bank of New Zealand’

Our conversation with Anthony Watson from Visa continues. In this episode we discuss brute force aka enumeration attacks, and pig butchering scams. Learn how to avoid triangulation fraud and reduce your risk of gift card fraud. We also discuss tokenisation - what it is and how its use can minimise risks to your business’ reputation. Visa 2023 Biannual Threats Report VisaRetail NZ

Join us as we speak with Renee Rowland, the Association Manager of Booksellers Aotearoa New Zealand, about her career journey. Renee followed her passion, opening two small independent bookstores in the South Island after returning from the UK. She shares insights into the highs and lows of small business ownership, her drive to increase literacy and instil a love of reading to all

Join us as we discuss ways to budget and manage your expenses with Warren Ngan Woo (Wazza) from Westpac. In this episode we discuss: Why budget and set a money plan? What money planning apps are out there? How to analyse and manage your expenses. This is the first in a series of four Financial Wellbeing episodes with Westpac. Look out for our other episodes covering Debt Management

Learn how to protect your business, reputation and customers. We chat with Anthony Watson from Visa about scam statistics, fraud solutions and best practices using secure payment technologies. Visa 2023 Biannual Threats Report VisaRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier.

Wondering how to check for counterfeit currency? In this episode, Barry O’Neill from the Reserve Bank shares advice on this tricky topic. We discuss: the current counterfeit note situation around the motu and what denominations to look out for the three security features to check when being offered cash what to do if you are offered suspect notes for payment video and printable r

Matt Tierney, Manager of the Police National Retail Investigation Support Unit, provides a retail crime update. We cover: criminal incidences update and statistics best practice for reporting crime and what happens once a crime has been reported update on police visibility and patrols how to deal with an offender in store and preventative customer service techniques web resources a

Join us as we chat with Westpac Senior Economist Darren Gibbs about the Coalition Government’s first Budget and whether it will restore confidence to the market. Which demographic is still spending? Where are tax cuts likely to be spent? Infrastructure thoughts What else will drive the retail sector in coming months? What’s the likelihood of a lift in spending before the end of