Syncronized

In this episode of Syncronized, Brandon sits down with Travis Johnson, VP of Technology Operations at Infracore, to explore the overlooked world of contract management and negotiation for MSPs. Travis breaks down why contracts are more than just paperwork—they’re a strategic tool for protecting margins, avoiding unnecessary costs, and ensuring long-term business health. Travis

In this episode of Syncronized, host Brandon Garcin sits down with Charles Bender, CEO of Attentus, to explore the evolving world of IT services. Charles shares how Attentus has built a customer-first approach, ensuring businesses get the right technology without the headaches. They discuss the biggest IT challenges companies face today—from cybersecurity threats to inefficient s

In this episode of Syncronized, host Brandon Garcin sits down with Brian Strong, CEO of TenHats, to explore the roadmap for scaling MSPs past the $10 million revenue mark. Drawing from decades of experience, Brian shares actionable insights on how to transition from a founder-led operation to a scalable, executive-led organization. From shedding day-to-day responsibilities to foste

On this episode of Syncro, Josh Weiss, Director of Operations and Security at Logic Technology Consulting Group, joins Brandon to discuss scaling an MSP business. Josh's 20 years of experience — from break-fix to running a managed services practice — offer valuable insights for MSPs at any stage of their journey. Josh emphasizes the importance of balancing firefighting with str

On this episode of Syncronized, Brandon Garcin talks with David DeCamillis, Founder and CEO of MSP Boost Consulting, about modernizing lead generation for managed service providers (MSPs). Many MSPs rely on referrals and word-of-mouth marketing, and David explains how to transition to a more structured approach. He emphasizes the importance of an annual marketing plan with targeted

Moss Jacobson joins Brandon Garcin on Syncronized to discuss the critical intersection of cybersecurity and compliance. Moss clarifies the common misconception that security guarantees compliance, or vice versa. He emphasizes the importance of technical controls, administrative policies, and a company culture that prioritizes both, starting from the top down. Moss highlights the un

In this episode of Syncronized, we sit down with Sandra Antoun, Director of Sales and Marketing at Vintage IT Services, to discuss the power of newsletters in driving MSP growth. Sandra shares her insights on why newsletters are an effective tool for engaging clients, building brand awareness, and showcasing expertise in the IT space. She emphasizes how thoughtful content can diffe

In this episode of Syncronized, host Brandon Garcin welcomes Dave Colesante, CEO of Apptega, to discuss building a profitable cybersecurity practice. Dave shares his insights on differentiating security services in a crowded market and emphasizes the importance of moving beyond basic consulting to productized offerings. Dave highlights the power of leveraging industry-standard fram

In this episode of Syncronized, we sit down with Kristen Costagliola, CTO at Syncro, to dive into the transformative impact of AI on Managed Service Providers (MSPs) and IT leaders. The discussion begins with an exploration of AI's current buzz and its practical applications for MSPs and smaller organizations. Kristen highlights the significant shifts AI is bringing, particularly i

In this episode of Syncronized we interview Peter Melby—CEO of New Charter Technologies—delving into the intricacies of leadership and continuous improvement within MSP organizations. Peter shares his journey from co-founding an MSP at the age of 20 to leading a large-scale enterprise, emphasizing the importance of customer-centric approaches and the challenges of scaling a bus