The Technology Bradcast

Jan 22 2025 64 ep. 12 mins 49
The Technology Bradcast Podcast artwork

Brad Gross, one of the top technology law attorneys in the country, discusses security, licensing, and contract issues for MSPs. Learn what you’re doing wrong and how to fix it, so you can sleep more soundly and focus on what you do best. Contact: [email protected]

  Technology  Business
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Updating Your MSA So You Can Enforce It

Jan 22 2025 13 mins  
Somewhere along the line, someone told you (maybe a lawyer?) that you can update your Master Services Agreement just by posting the changes and simply telling your customers, "We can update any of our terms and if you keep using our services, you accept those terms." If that sounds familiar to you, then you've received bad advice. Want to know the right way--the ENFORCEABLE way--to

Off-Boarding: You're Doing It Wrong (and It's Gonna Cost You)!

Jul 28 2024 11 mins  
You're doing off-boarding wrong! You're not considering all of the crucial issues involved when a customer says, "goodbye!" I'm about to give you some winning off-boarding strategies that might save you thousands of dollars in attorneys' fees. You ready? Let's do this.

Solving the Confidentiality Paradigm: Marketing to Medical and Legal Verticals

Jun 10 2024 15 mins  
Lawyers and doctors owe a very special duty of confidentiality to their patients and clients, and that makes them hesitant to hire MSPs. Want to know how to leverage that hesitancy to convince medical and legal verticals to work with your MSP? Listen up. The latest Technology Bradcast is here!

MSPs Pushing Back: Negotiating "Take It or Leave It" Terms

May 20 2024 19 mins  
As an MSP, navigating negotiations is key. But what happens when your customers push for terms that shouldn't be on the table? How do you explain things in a way that will settle the issues in your favor? Listen up.

Fixing the Way Cybersecurity is Sold

Apr 16 2024 33 mins  
Industry veteran Eric Pinto, Senior Director of Channel & Product Strategy at SocSoter, believes that the way MSPs sell cybersecurity is broken. And we, at the Bradcast, couldn't agree more! Join us on this episode as we sit down with Eric to discuss what's broken about cybersecurity sales and what mature MSPs can do to fix the situation.

Cork Warranty: A Solution to a Broken Insurance Industry?

Apr 08 2024 21 mins  
Insurance can be a costly and unattainable expense for MSPs. But here comes Cork, offering warranty-based coverage programs that promise financial protection to participating MSPs. Might that help your MSP feel more secure? Might it protect your MSP from financial disasters related to security breaches? For answers, I sat down with Nick Wolf, Cork's Director of Partner Acquisition.

When Bad Things Happen to Good Contracts

Apr 01 2024 13 mins  
You try to enforce your expensive, attorney-drafted agreement only to find out that you can’t. If that's happened to you, then were a victim of poor implementation. Want to find out how to correctly implement your customer-facing agreements to avoid implementation problems? Listen up.

Law Firm Sues Its MSP: A Sign of Things to Come?

Mar 13 2024 16 mins  
A law firm experiences a ransomware attack and sues its MSP and solution provider for negligence. The case has all the elements of an MSP’s nightmare: services promised but not delivered, hackers demanding huge amounts in ransom, and backup files that, it turns out, never existed. As an MSP owner, should you be concerned about this case? Might it set new and lower standards for l

Inside the Deal: Sonicwall's Acquisition of Solutions Granted

Jan 18 2024 38 mins  
Late last year, one of the most notable acquisitions in the cybersecurity industry took place: Sonicwall acquired Solutions Granted. You might have read about the deal, but do you know what motivated two of the most respected cybersecurity companies to get together? Do you know how that acquisition will benefit your MSP? In this very special episode of the Bradcast, Michael Crean o

The Seven Deadly Words

Jan 10 2024 12 mins  
There are seven words that cause MSPs to spend millions of dollars unnecessarily. There are seven words that MSPs always use to justify why they were unprepared; why they were caught without contracts, without insurance, without foresight. No other words have exposed MSPs to so much liability, costs, and heartaches. Want to know what they are? Listen up.