MSP Chat

Jan 31 2025 67 ep. 65 mins 10
MSP Chat Podcast artwork

A look at the strategies, services, and success tips IT providers need to make it big in managed services from two of the industry’s most experienced MSP authorities, Erick Simpson and Rich Freeman of Channel Mastered

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Episode 60: Eat Less, Drink Less, Exercise More

Jan 31 2025 72 mins  
Erick and Rich discuss what dual acquisitions by Cytracom and AvePoint say about the importance of platforms in managed services, as well as why and how to get in on the large and growing opportunity in co-managed IT. Then they’re joined by Peter Kujawa, vice president and general manager of ConnectWise’s Service Leadership unit, for a fascinating, fact-filled exploration of wh

Episode 59: End Game of End Games

Jan 24 2025 66 mins  
Erick and Rich are joined by Kaseya Co-Founder and Vice Chairman Fred Voccola in his first interview since stepping down as CEO to discuss why he’s changed roles and what it means for Kaseya partners. That comes after your hosts talk about recent research suggesting there’s a huge latent co-managed IT opportunity for MSPs in cloud management and three tips for helping customers

Bonus Episode: The Enemy Within

Jan 21 2025 62 mins  
In this special bonus episode of MSP Chat, sponsored by Alchemi Data Management, Erick and Richtalk about the connection between data security and insider threat security, and why both are more important than ever right now, as well as three techniques MSPs can use to more closely align their IT services with a client’s business goals. Then they’re joined by Rob Sims, CTO and c

Episode 58: Walk Like a Duck

Jan 17 2025 54 mins  
Erick and Rich discuss Ingram Micro’s platform-based strategy for driving growth and winning partner loyalty, as well as three proven techniques MSPs can use to build credibility with sales prospects. Then they’re joined by Nick Heddy, president and chief commerce officer of Pax8, for an insider’s look at why online marketplaces matter and how MSPs should pick the right one t

Episode 57: Confusing and Misunderstood

Jan 10 2025 95 mins  
Erick and Rich discuss what research from CompTIA implies about the year ahead for the channel in AI, plus three proven strategies for navigating client budget constraints. Then they’re joined by compliance guru Mike Semel for a deep dive look at what the recently published CMMC final rule means for MSPs. And finally, one last thing: The lamest excuse ever given for failing to re

Episode 56: Living in the Future

Jan 03 2025 40 mins  
Welcome to 2025! Erick and Rich kick off the year by discussing research from last month showing just how much MSPs value platforms, explaining how to use LinkedIn Sales Navigator to generate leads without cold calling, and sharing New Years resolutions for themselves and the channel. And finally, one last thing: A look back at last year’s predictably chaotic Santa Claus bar craw

Episode 55: Let’s Go to the Whiteboard

Dec 20 2024 43 mins  
Erick and Rich discuss what agentic AI will mean to MSPs and three techniques for getting more from your vendor relationships. Then they’re joined by attorney Brad Gross for a conversation about legal New Year’s resolutions every MSP should adopt. And finally, one last thing: a report on who won this year’s Microsoft Excel World Championship. Discussed in this episode:The Age

Episode 54: Punched in the Face

Dec 13 2024 63 mins  
Don’t worry. Listening to this week's episode of MSP Chat will be insightful rather than painful. Erick and Rich discuss what a new collaboration agreement between Ingram Micro and AWS Marketplace says about marketplaces and MSPs generally, plus three tips to get end users bought into purchasing advanced security services by keeping them apprised of the latest cyber threats. Then

Episode 53: Prepare for Sprawl

Dec 06 2024 67 mins  
Did you know that the average MSP bundle includes 13 product categories? Erick and Rich discuss that and a host of other research insights in this episode with Colin Knox, CEO of Gradient MSP. They also dive into the hype and reality of agentic AI and three critical nuances to delivering co-managed IT services. And finally, one last thing: proof that generative AI is the slimiest m

Episode 52: Password123

Nov 29 2024 25 mins  
In what’s fast becoming an annual Thanksgiving week tradition, Erick and share three semi-serious things they’re each thankful for in 2024, from the job security provided by bad password hygiene to having a job not imperiled by AI. And finally, one last thing: The shocking number of people who have had a major appliance quit on them while preparing a holiday dinner (and why you