MSP Unplugged

Mar 04 2025 99 ep. 41 mins 99
MSP Unplugged Podcast artwork

This podcast is where we discuss different ways to run your I.T. business whether you are a one-person shop or leading a growing IT Service provider. This is the place for you.

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EP 263 Beyond Busy: Finding Flow in a Hectic World

Mar 04 2025 40 mins  
In this episode of MSP Unplugged, we tackle one of the biggest challenges for IT business owners—time management. Running an MSP means juggling client support, operations, sales, and everything in between. So, how do you stay productive without burning out? We’re breaking down strategies to take control of your schedule, maximize efficiency, and focus on what truly matters. Ke

EP 262 Exploring AI-Driven Service Desk Solutions

Feb 18 2025 46 mins  
🤖 Exploring AI-Driven Service Desk Solutions | MSP Unplugged 🚀 In this episode of MSP Unplugged, we explore how AI-driven service desk solutions are revolutionizing the way MSPs deliver IT support. With the rapid advancements in artificial intelligence, MSPs can now leverage AI-powered tools to streamline ticketing, automate responses, and enhance client support like never be

EP 261 Cybersecurity Best Practices for Small Businesses

Feb 11 2025 51 mins  
In this episode of MSP Unplugged, we dive into cybersecurity best practices that every MSP should implement for their small business clients. With cyber threats on the rise, following a recognized security framework—such as NIST, CIS, or ISO 27001—is critical to protecting sensitive data and ensuring compliance. Key Takeaways: Why MSPs must adopt a security framework (NIST,

EP 260 Navigating Industry Conferences: Maximizing ROI

Feb 04 2025 44 mins  
Attending industry conferences can be a game-changer for your MSP, but only if you know how to make the most of them. In this episode of MSP Unplugged, we dive into strategies for maximizing your return on investment (ROI) at conferences—covering everything from planning ahead, networking effectively, and choosing the right sessions to leveraging post-event opportunities. Whether

EP 259 Case Study: Overcoming Business Challenges

Jan 28 2025 53 mins  
In this episode Paco and Rick go down memory lane and share business challenges they had to overcome throughout their MSP career. Full Video Podcast Link: https://youtu.be/TizS_rB_Uwo --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: pa

EP 258 Automation for MSP Efficiency: Tools and Tips

Jan 21 2025 51 mins  
In this episode, we discuss how and when we use automation to streamline operations in our MSP. Full Video Podcast Link: https://youtu.be/V3mXAE6htug --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith fro

EP 257 Breaking Up with Your Vendor: A Guide to Better Partnerships

Jan 14 2025 50 mins  
In this episode we dive into the often tricky but essential process of evaluating vendor relationships. Whether it's poor communication, lack of support, or a misalignment with your business goals, sometimes it's time to cut ties and move on. We explore the red flags that signal it’s time to part ways, tips for making the transition smoother, and strategies for finding new partne

EP 256 MSP Business Growth: Proven Strategies

Jan 07 2025 59 mins  
Happy New Year! To start the year off the crew discusses some proven strategies we have had success with! Full Video Podcast Link: https://youtu.be/OmjO9lBWutI --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick

EP 255 End of Year Wrap-Up

Dec 31 2024 55 mins  
In this episode, In this episode, our hosts wrap-up 2024. Their hits, their misses, and their plans for 2025! Full Video Podcast Link: https://youtu.be/QJTT_fa4YGM --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected]

EP 254 All-In on AI?

Dec 24 2024 48 mins  
In this episode, we explore the question: Should MSPs be going all-in on Artificial Intelligence? We discuss how we are currently using AI, our plans for leveraging it in the future, and the opportunities and challenges it presents. Join us as we examine the role AI can play in shaping the future of your MSP business. Full Video Podcast Link: https://youtu.be/4Zws6Dtv6Ck ----------