The Conversational AI Podcast

Mar 01 2025 13 ep. 22 mins 1
The Conversational AI Podcast artwork

A podcast tracking news and insights from across the Conversational AI marketplace and a sister publication to the main Conversational AI News website.

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Episode 11: Paul Walker from iManage

Mar 01 2025 27 mins  
In this episode I had the pleasure of interviewing Paul Walker, Global Solutions Director at iManage. With 25 years of experience in legal tech, Paul offered valuable insights into how AI has evolved in the legal and professional services sectors.We discussed how iManage specialises in knowledge work industries, particularly legal and accounting, and explored the revolutionary impa

Episode 10: Google's Gemini and the Agentic AI revolution

Jan 17 2025 4 mins  
In this episode, I'm looking at a very, very simple query I put to Google's Gemini regarding my email inbox. Oh dear. Hold the Agentic AI Revolution for a few minutes.

Episode 9: Kit Cox, Founder & CTO of Enate Ltd

Nov 29 2024 29 mins  
In this episode, I'm sitting down with Kit Cox, Founder & CTO of Enate, exploring Kit's journey from a young coder (BBC Basic anyone?) to the founder of Enate's workflow automation platform. We discuss the evolution of Enate, its applications in service delivery, and real-world use cases, particularly in the B2B sector. Kit explains how Enate helps organizations operationaliz

Episode 8: Darren Ford from The CAI Company

Oct 30 2024 32 mins  
In today's episode, we're meeting ⁠Darren Ford⁠, the Founder and Director of ⁠The CAI Company⁠. Darren and his team are amongst the most experienced Conversational AI experts around, having driven the strategies and implementations for some of the largest players around. Our discussion is wide-ranging. We start first with Darren's background and the origin story of ⁠The

Episode 7: Ellen Keenan-O’Malley from EIP

Oct 25 2024 17 mins  
In today's episode, I'm speaking with Ellen Keenan-O'Malley, a commercial IP lawyer at EIP, about the legal challenges surrounding Artificial Intelligence and Conversational AI. We discuss the current state of AI law, the implications of GDPR on Conversational AI, and the importance of understanding liability in AI solutions. Ellen emphasizes the need for companies to consider le

Episode 6: Neil Marley, CEO of Qualyfi

Oct 15 2024 29 mins  
In this episode, I'm speaking with Neil Marley, CEO of Qualyfi, about askQ, the dedicated AI assistant built for technology delivery and consulting teams. AskQ is an LLM/RAG-enabled solution that provides 24/7 contextual answers for anyone working in your technology environment - so it's especially useful for consulting and tech delivery teams. We discuss the evolution of technolo

Episode 5: Tom Sherwood from Koios

Oct 14 2024 36 mins  
In this episode, I'm meeting Tom Sherwood, CEO of Koios to discuss the bleeding-edge field of emotionally intelligent AI. This is definitely worth a listen. Tom shares his unique background (the Army, Recruiter, Snap, Spotify!) and then goes on to explain the formation of Koios, and how their technology leverages voice analysis to understand personality traits. We explore some of

Episode 4: Amelia Lowe, VP Operations, SquareTrade

Sep 20 2024 20 mins  
In this episode, I sit down with Amelia Lowe⁠, VP Operations at SquareTrade Insurance. Amelia shares insights on the importance of customer centricity, and how the company is using AI, particularly conversational AI, to improve service delivery throughout their European operations. She discusses the challenges faced in adopting AI, the leadership perspective on technology implem

Episode 3: Testing NotebookLM's audio capabilities

Sep 17 2024 13 mins  
In this episode, I showcase the audio generation capabilities of NotebookLM, a note-taking research assistant powered by Google's Gemini. To give it a test run, I uploaded a recent article that the team at Nordic FinTech Magazine published for me on the topic of Conversational AI being 'the next interface' in Banking. Having uploaded the material, I had the option to

Episode 2: Luke Budka, AI Director at Definition

Sep 09 2024 30 mins  
In today's episode, Luke Budka, AI Director of Definition, discusses the use of Conversational AI in public relations and communications. He explains how his agency has integrated AI into their services and the benefits it brings to clients. Luke emphasizes the importance of understanding use cases and leveraging conversational AI to enhance tone of voice and communication stra