13 - Help the system see the system with reflective observations.
Mar 18 2020
20 mins
In episode 11, we talked about Observing systems and in this episode, we explore using Reflective Observation as a way to help a system see the system.
By using interviews and observations, we help people see patterns and gaps clearly. Thus, they can choose their own actions to improve which in our experience leads to greater buy-in compared to prescriptions from an outside "expert