The Retail Maverick Show Uncut with The Industrious

In a very special episode, The Industrious President Andy Austin sat down with Swarovski UK & Ireland MD, Craig Ash, following his keynote at the Retail Technology Show. They discussed some of the topics raised by his session titled, "Driving Sales & Engagement Through Creating a Truly Immersive In-Store Experience For Omnichannel Shoppers", including:Evaluating your omnich

CEO and Founder of Uncrowd, Richard Hammond, has some fairly forthright views on customer experience, NPS and loyalty, to name a few. During a great 15 minutes we concluded that NPS is a waste of time, loyalty doesn't exist and also discussed why some shoppers love one brand but loathe the next.This is worth 15 minutes of anyone's time who finds themselves grappling with how to att

The Retail Maverick Show managed to catchup with former Jack Wills CEO and Debenhams board member Suzanne Harlow within the amazing surroundings of the Kimpton Fitzroy hotel. They even provided some musical accompaniment however that didn't detract from the amazing conversation we had with Suzanne. From AI, to greenwashing to what it's like to be a retail CEO - you won't want to mi

The Retail Maverick Show celebrated its new partnership with The Industrious with an episode you won't want to miss. We managed to catch up with Oliver Banks at the Retail Week Live + Grocer Show in London where he was hot off the back of a book launch the previous week.His book, 'Driving Retail Transformation' has just been released and we delved into the book a little with Oliver

In this episode I chat with fellow ReTHINK Retail member and co-founder of Think Uncommon, Andrew Smith where we discuss the top three things he is hoping for in retail for 2024. From asking if "anyone gives a crap about sustainability", to praying "that we get smart and real with AI" to it being "about damned time we consolidated retail technology" this is not just a breath of fre

We've had some amazing guests on the Retail Maverick Show and none more so than Mr Boxpark himself, Roger Wade. This was a masterclass in retail which you definitely won't want to miss. He believes passionately in physical retail and explains why this will always be preferable to online. As he once famously said, "online is like watching fireworks on TV".Regular listeners will know

It was a pleasure to chat with former Primark and Lidl executive Martin Bailie. We both recently visited what on the face of it was just another grocers in Belsize Park. However, with the help of French owned electronic shelf-edge label experts, SES-imagotag, Kavanagh's Budgens has been transformed and now leading supermarkets are beating a path to it in order to understand how to

Here at The Retail Maverick Show we caught up with the Retail Futurist Howard Saunders earlier this week and this is one episode you really don't want to miss. Here's a short clip of what to expect.The Retail Maverick Show is a Redline Retail in association with The Industrious production

We've known GlobalData Managing Director, Neil Saunders for many years and it was great to have him on the Show to provide his perspective from years of living in the United States. We discuss the similarities and differences between retail in the US versus the UK, how consumer behaviour differs in the US and the challenges facing both markets.Listen out for the retail brand which

Strap yourselves in because this episode of The Retail Maverick Show features the one and only Retail Futurist, Howard Saunders. For anyone who knows Howard, you'll know that he is never short of an opinion and here debunks much of the popular narrative, dissecting it piece by piece. For those who don't know him, prepare yourselves......."We're living in this vortex of reality...we