Trustonomy

Nov 22 2023 6 ep. 23 mins 289

Trustonomy Podcast artwork

Trust: Without it, you can’t build a relationship, a team, or a business. But what is it exactly, and how do you get trust back when you’ve lost it? Trustonomy examines moments in history when businesses and organizations suffered because they lost the trust of their customers, employees, and stakeholders. These stories will make you rethink your approach to privacy, consent, data, risk, and workplace culture. You’ll learn why trust matters, how to grow and guard it, and how to repair it if it’s been damaged.

Business Technology

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The Tylenol murders and the trust recovery

Nov 22 2023 28 mins

Over three days in the fall of 1982, seven healthy people in the Chicago area died suddenly. At first, medical examiners were baffled but soon realized all the victims had taken Extra-Strength Tylenol capsules. Public trust in the medication vanished overnight. Johnson & Johnson, the makers of Tylenol, had to act fast if they wanted to save lives and their product.

The privacy breakdown that betrayed a nation

Nov 08 2023 28 mins

In the early 1990s, Carletta Tilousi was one of hundreds of people from the Havasupai Nation who gave blood samples to Arizona State University researchers. They hoped to discover why type 2 diabetes was an epidemic in their remote community in the Grand Canyon. The Havasupai never did get any answers about diabetes, and for over a decade they had no idea their blood samples were b

The missing data that doomed Pearl Harbor

Oct 25 2023 29 mins

On December 7, 1941, Japan attacked Pearl Harbor, drawing America into World War II. Admiral Husband Kimmel, a decorated veteran and commander of the US naval fleet in Hawaii, was completely caught off guard. But it didn’t have to be a surprise. How did the US forces at Pearl Harbor miss the critical warning signs? Mismanagement of important intelligence data played a significant

Blowing the whistle on the Space Shuttle Challenger disaster

Oct 11 2023 28 mins

In 1986, Allan McDonald was the head of the Space Shuttle Solid Rocket Motor program at Morton Thiokol, the company that built the rocket boosters for NASA’s Challenger space shuttle. Allan warned NASA management that the Space Shuttle Challenger was at risk of exploding. They didn’t listen and the world watched the disaster unfold on their TV screens

The safety shortcuts that sank a steamboat company

Sep 27 2023 26 mins

In 1904, a fire broke out on a steamboat full of families enjoying a ride along New York City’s East River. The panicked passengers quickly discovered they had an even bigger problem on their hands - the ship’s life preservers. The safety equipment turned an emergency into a catastrophe.

Introducing Trustonomy

Sep 08 2023 1 mins

Welcome to a new show about trust. It takes hard work to build and a moment to break. And if that happens, you might never get it back.We’ve got five surprising stories that will help you understand why trust matters, from a tragic steamboat fire that claimed more than 1,000 lives to the space shuttle Challenger disaster, and a medical research project that harmed instead of heal