WFM Unfiltered

Aug 20 2024
WFM Unfiltered Podcast artwork

Hey there! I’m Irina, and welcome to WFM Unfiltered!

 This is the podcast where we spill the beans on everything happening behind the scenes in workforce management.

If you’ve ever felt like no one’s listening to your thoughts and frustrations about WFM, this is your new favorite spot.

Every week, I’ll chat with awesome guests who know a thing or two about managing workforces.

We’ll laugh, we might rant, and yes, there could be some cursing (just a bit!).

We're going to talk about the latest tech, share funny stories, give real advice, and tackle the stuff no one else dares to touch.

This isn’t your typical, boring industry podcast. We keep things fun, real, and a bit disruptive. It’s like having a chat with friends who get what you’re going through.

So, whether you’re in charge of a WFM team or just curious about what goes on behind the scenes, join us every week for 30 minutes of unfiltered fun and insights.

Subscribe to the show here or on YouTube, follow me on LinkedIn, and if you’re interested in sponsoring or learning more about our sponsors, get in touch!

Welcome to WFM Unfiltered – let’s get real about workforce management together!

RSS feed Share
Copy RSS


Subscribe on Podcast Addict


The Power of Change Management | Jenn Jones

Aug 20 2024 25 mins  
Send us a Text Message.Change management—it's more than just a buzzword. In this episode of WFM Unfiltered, Irina Matneva sits down with Jenn Jones, Director of Strategy and Workforce Management at Navidus Health Solutions, to explore the often-overlooked nuances of change management. Jenn brings a wealth of experience from her role at a leading pharmaceutical benefit management

Part 2 - Mental Health in Contact Centers, WFM teams and more with Craig Fearn

Aug 13 2024 27 mins  
Send us a Text Message.In this episode of WFM Unfiltered, we're diving into the second part of our insightful conversation with Craig Fearn, the Wellbeing Ambassador for the Institute of Directors in the UK. With over 22 years of experience in mental wellbeing, Craig brings a wealth of knowledge on how to foster a healthier workplace environment.Last time, we discussed the challeng

Mental Health in Contact Centers, WFM teams and more with Craig Fearn

Aug 06 2024 26 mins  
Send us a Text Message.🚀 The latest episode of WFM Unfiltered is live, featuring the amazing Craig Fearn!Craig and I delve intothe mental health challenges in contact centers and WFM teams. We discuss strategies to combat burnout, the importance of supportive work environments, and why mental health needs to be a priority in the workplace.Don't miss out on these valuable insight

SLA vs ASA (Is SLA a Dead Metric?)

Jul 30 2024 30 mins  
Send us a Text Message.In this episode of WFM Unfiltered, Irina chats with Greg McConney, the Vice President of Workforce Planning, Analytics, and Business Intelligence at XtendOps. Greg brings his extensive experience from his previous role at Verizon to delve into the intricate world of workforce management metrics. The focus of their discussion is on the relevance of Service Lev

Pay Your Real Time Analysts! | Sarah Thompson

Jul 23 2024 26 mins  
Send us a Text Message.In this episode of WFM Unfiltered, Irina Mateeva sits down with the dynamic Sarah Thompson, Senior Planning and Insight Lead at Skipton Building Society, to delve into the often-overlooked role of real-time analysts in workforce management. Sarah, known for her authentic and vibrant presence on LinkedIn, brings a fresh perspective on the crucial role real-tim

Roadmap Rants & WFM Realities - Bryan Hamann

Jul 16 2024 24 mins  
Send us a Text Message.Join us for another exciting episode of WFM Unfiltered as we sit down with Bryan Hamann, a seasoned Workforce Management expert with over a decade of experience in optimizing resources and capacity planning. Bryan has worked with notable companies such as Charter Spectrum and Figure Lending, and he brings a wealth of knowledge and a no-nonsense approach to th

Metrics Mayhem: Adherence vs. Conformance - Frank Berlanga

Jul 09 2024 28 mins  
Send us a Text Message.Join us for our outrageous pilot episode of WFM Unfiltered, as we sit down with Frank Berlanga, a seasoned expert in workforce management. With nearly a decade of experience in the field, Frank brings a wealth of knowledge and a touch of humour to our discussion. From his beginnings as an intraday analyst to his current role as Senior Manager of Global WFM at

Show Trailer - Welcome to WFM Unfiltered!

Jun 27 2024 1 mins  
Send us a Text Message.Welcome to WFM Unfiltered!This is the podcast where we spill the beans on everything happening behind the scenes in workforce management.If you’ve ever felt like no one’s listening to your thoughts and frustrations about WFM, this is your new favorite spot.Every week, I’ll chat with awesome guests who know a thing or two about managing workforces.We’l