Mar 05 2025 9 mins 1
In this episode, I look at how 90% of client issues can be prevented before they even start. If you've ever found yourself knee-deep in a project with clients pushing boundaries, questioning pricing, or expecting things you never agreed to, this episode reveals how strong onboarding can prevent these common frustrations.
I hope you enjoy the episode.
Beth xx
Episode Highlights:
• Why most client issues stem from lack of clarity, not difficult clients
• Three essential elements of strong onboarding
• How to set clear boundaries from day one
• The right way to communicate trade pricing
• Setting communication expectations that prevent burnout
Key Takeaways:
✨ Be crystal clear on scope before contracts are signed
✨ Explain trade pricing upfront and reinforce it in onboarding
✨ Set communication boundaries early (including response times)
✨ Create systems that remove emotion from difficult conversations
✨ Build repeatable processes you can use for every project
Practical Tips Covered:
• Creating clear scope documents • Handling revision requests confidently • Setting office hours and response times • Choosing preferred communication methods • Managing client expectations effectively
Perfect For:
• Designers struggling with scope creep • Anyone facing pricing pushback • Those feeling overwhelmed by client communications • Business owners wanting smoother projects • Designers ready to strengthen their processes
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