Captive Conversations, The Hospitality Podcast

Sep 06 2024
Captive Conversations, The Hospitality Podcast artwork

We're gearing up with our camera and mic to dive into the heart of the hospitality sector. We will connect with tech, operations gurus, and marketing leaders from the brands you admire. 🌟 🎙️ We're on a mission to uncover their personal journeys, brand stories, and unique paths these amazing people have taken into hospitality. It's time to shine a spotlight 🔦on the unsung heroes who make this industry amazing.

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Technology's Role in Transforming Hospitality Operations

Sep 06 2024 66 mins  
What if the key to revolutionising your hospitality business lies in real-time data and technology integration? Join us as we sit down with Tommy from Honest Burgers, a hospitality veteran with over a decade of experience, to uncover the secrets behind this transformation. From the shift away from end-of-month reports to leveraging live data for enhanced decision-making, Tommy shar

From Consulting to Cutting-Edge Hospitality Tech

Aug 30 2024 60 mins  
Unlock the secrets of the future of hospitality tech with David from 16, Buddy, and Illglu as he shares transformative insights into how artificial intelligence is revolutionizing guest experiences. Discover how AI and machine learning can make every guest interaction personalized and memorable, elevating satisfaction to new heights. Learn about the state of customer feedback in Ma

Transforming Feedback into Insights: The Power of AI Analytics

Aug 23 2024 49 mins  
Can artificial intelligence revolutionise the hospitality industry and redefine guest experiences? Imagine a world where digital service and human touch coexist seamlessly. We investigate AI's transformative potential, from automating guest replies to integrating AI in restaurant environments for a more personalized touch. We also forecast how upcoming generations might embrace

AI, Social Media, and the Future of Customer Loyalty

Aug 16 2024 69 mins  
Uncover the secrets behind building a successful sales team from the ground up with David Bird from Impact Data. You'll hear firsthand how David went from collecting customer data on the streets of Manchester to managing UK operations and achieving unexpected success. We'll also reveal his culinary prowess, including his unique take on spaghetti bolognese, featuring surpris

How Airship is Shaping Hospitality Marketing with AI and Automation

Aug 09 2024 69 mins  
Episode 15, we learn about Luci's introduction in to Hospitality, from working at private events and managing an apple concession store at 19 (this is a great one) Lucy provides an insider’s view of her role as the head of commercial, shedding light on the company's data-driven approach to customer engagement and loyalty. We discuss how Airship’s integration of AI and

Transforming Hospitality Marketing: Insights from Mark McC

Aug 05 2024 88 mins  
This episode, we sit down with the exceptional Mark McCulloch. We delve into the importance of appreciating every team member's contribution and discuss how such internships can inspire a genuine, long-lasting passion for the industry. As we navigate through the latest trends and technologies reshaping the hospitality landscape, Mark and I discuss everything from the skyrocketi

Revolutionising Hospitality: A Journey Through Tech Innovations

Jul 26 2024 74 mins  
Join us in this riveting episode as we sit down with William Connors, head of global IT at Noble Group, to explore how technology is transforming the hospitality industry. From his childhood dreams of becoming a sports athlete to his rise as a tech leader, William's journey is both inspiring and insightful. Discover how innovations like kitchen display systems, mobile ordering, and

Revolutionising Restaurant Operations with Real-Time Data

Jul 19 2024 49 mins  
Ready to revolutionize your understanding of hospitality technology? Join us for an insightful chat with Christian, Tenzo's dynamic co-founder and CEO. This episode is a treasure trove of personal anecdotes and professional wisdom. You won't want to miss Christian’s expertise on the importance of integrative solutions tailored specifically for the hospitality industry. Travel bac

Future-Proofing Customer Loyalty: Trends and Technologies

Jul 13 2024 83 mins  
Join us for a fascinating episode where Laurens and Adam the unique qualities of Piggy, a loyalty CRM gift card platform. We answer a fun question from a previous guest about which animal we'd choose to be, and share personal stories, such as our fondness for the traditional Dutch dish, hutspot. The chapter is a mix of humor, personal reflections, and cultural tidbits, offerin

Tech Innovations Shaping the Future of Guest Loyalty with Arun Kumar

Jul 06 2024 83 mins  
🎙️ Dive into the latest episode of our podcast as we explore the fascinating journey of Arun Kumar, the dynamic Head of Partnerships at Incentivio. From his early tech inclinations inspired by his dad's enthusiasm for gadgets to his insightful transition into the hospitality tech space, Arun brings a wealth of experience and a unique perspective to the table. 🌐🚀 In