A Job Done Well

Nov 18 2024 47 ep. 26 mins 4

A Job Done Well Podcast artwork

Welcome to the "A Job Done Well" podcast – where we provide insights, advice, analysis and humour to help transform your working life. By improving performance and enjoyment at work, you can guarantee everyone is a winner!

Each week, Jimmy and James will bring you entertaining and informative thoughts on subjects that will help transform how you work. Their backgrounds – doing everything from running global teams to making Mars bars, from sitting on company boards to running a bookies, have provided them with a rich assortment of flops (and a few successes!) to learn from.

Whatever your job, whatever your position in an organisation – running a team, your own business, or just want to do your job better and enjoy it more? This new, insightful podcast is essential listening to fill your commute, dog walk or as an alternative to the Calm app when you're struggling to sleep.

Contact us - mailto:[email protected] or mailto:[email protected]

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Embrace Failure and Succeed

Nov 18 2024 27 mins

Good/bad, happy/sad, success/failure—we are conditioned to fear failure, but it's essential for learning, growth, and innovation. This week, we review the research into failure and share our experiences and perspectives. Listen to help you understand and develop a positive relationship with one of life's most prevalent natural resources.If that's not enough, we also share some TV

Developing Capable People – There Is More to It Than Training

Nov 11 2024 27 mins

This week, Amanda Gilbert joins us to share insights into how you can build people's capability - yours, your teams, or your organisation. Avoid some common pitfalls and follow critical steps to improve capability and results.This podcast follows the recent episode where James shared a magic bullet for improving performance: building your systems' capability. People are critical to

The Magic Bullet for Better Results

Nov 04 2024 24 mins

This week, we discuss the often shortsighted cost-cutting measures companies adopt to hit their targets and the flawed logic behind these strategies. What might appear to be an immediate saving usually leads to more significant issues down the line. Instead of superficial cuts, we will explain the catch-all strategy to fix all your operational and financial woes.Are we snake-oil sa

How Can Systems Thinking Help You Improve Performance? With Rob Wilson

Oct 28 2024 32 mins

A second episode, in which Rob Wilson (Co-Founder of Service Economics) shares his insights into Systems Thinking – an approach that can help transform how businesses work. We discuss how you can change the way you think about your system (or organisation) to improve customer and staff outcomes. Rob's advice is easy to understand and pragmatic, and it's immediately apparent how i

What is Systems Thinking? Rob Wilson Explains.

Oct 21 2024 31 mins

This week, we are lucky to have Rob Wilson, Co-Founder of Service Economics, as a special guest. Rob has 20+ years of experience leading and transforming service operations across various sectors and is an expert in Systems Thinking. This approach can help transform how you think about doing your job, and it has some stunning results. However, it has been surrounded by mystique and

The Doctor Can See You Now - Lessons from the NHS and Solutions for Every Workplace

Oct 14 2024 25 mins

In last week's episode, we discussed the issues highlighted in Lord Darzi's report on the current state of the NHS and concluded that many are common to other organisations and teams. This week, we share some of the solutions we've found that can help overcome these challenges, from breaking a backlog to finding the best opportunities for improvement. We also discuss how Jimmy regr

Beyond the Backlog - What Can We Learn from the Current State of the NHS? Lessons for Every Workplace

Oct 07 2024 30 mins

This week, we discuss Lord Darzi's report about the state of the NHS. The NHS is a crucial part of our lives, both in moments of joy and crisis, and it's widely recognised that it faces significant organisational challenges. But are these challenges unique? We delve into similar problems in other organisations, from perpetual restructuring and backlog management to ignoring custome

How to Master the ‘Art’ of Managing Upwards and Still Sleep at Night.

Sep 30 2024 27 mins

Do you resent those who can 'manage upwards’, or do you simply envy them or feel uncomfortable doing it yourself? In this episode, we discuss the power and value of sensibly managing senior members of your organisation. This skill can aid in career management, ensure tasks are completed well, and allow you to sleep peacefully at night without feeling like a sell-out or sycophant.

Mastering Emotions - Boosting Work Performance and Enjoyment

Sep 23 2024 34 mins

Episode 4 Following the episode on mood (season 2, episode 2), Rachael Edmondson-Clarke returns to delve into the interconnected topic of emotion. While mood is an internal state, emotions are our responses to external stimuli. They can surprise us and disrupt both performance and relationships.Rachael helps us understand why emotions affect us and how we can manage, select, and al

Don't Get Left Behind! Are Operations a Thing of the Past?

Sep 16 2024 22 mins

Episode 3 This week's discussion centres on the future of 'operations' within the U.K., where over 80% of us work in service industries. We delve into potential future scenarios and the historical undervaluing of 'operations'. We also examine the trends that are likely to influence this sector. We ask if A.I. will replace all our jobs and wonder why technological trends don't deliv