Colony Confidential Podcast

Did you hear the Flatbush Brooklyn was just recognized as the Coolest city in the world! That's all we needed to hear this week! So now, we reintroduce ourselves and our Brooklyn origin stories. Join Ed and Joe as they start a discussion on cash (wow! this certainly as aged since it's first release in 2018) and go into the joys, bumps and bruises along the way growing up in Brookly

Hey there, customer service warriors! This Colony Confidential episode is your survival guide to turning those angry phone calls into happy goodbyes. Alongside Margaret Garcia from Grit PPO we’re upgrading our communications. First off, gotta train your troops! Just like you wouldn't send a rookie soldier into battle unarmed, don't throw a new CSR to the wolves. Good training

We all learned a lot on the Art of the Phone Call AKA AOPC training with Margaret Garcia from Grit PPO so it only makes sense that we get together once more and annoucne : We're back for round two! Join us for a power-packed episode of Colony Confidential Podcast as Margaret dives deep into the latest AOPC strategies for 2024 and beyond. We'll revisit core concepts, unpack new indu

Whether you're a pest control veteran or someone passionate about the convergence of technology and industry, this episode equips you with the knowledge to leverage AI for unparalleled success. Tune in and empower yourself with the knowledge and tools to revolutionize your daily operations. We invite you to join us and stay ahead of the curve as we discuss the evolving landscape of

It's been a busty few weeks around here and now - it's holiday time! Come listen in as Ed and Joe catch up for the first time in weeks. Topics include the recent shows and events, Ed's recent travels, a meeting with NYC's much talked about rat czar.

Ed and Joe are preparing for an incredible few days in Hawaii for Pest World 2023. Hoping to make new friends and see some of the old ones too. We can't wait to see what's new and come back here to share it all with you!

Optimizing efficiency in pest control is an ongoing process. Today we are taking a look at what's been working for Valerie Cruzado in the business she owns and operates in Georgia. Join us as we explore various strategies to streamline scheduling, optimize routes, and harness the latest technology and tools for enhanced productivity. Discover how to minimize downtime and increase t

Don't miss out on the latest insights from Colony Confidential! Join us as we explore the impact of AI and chat GPT in pest control with Lorne Sederoff and James Rocker. Today the return with even more practical insights and tips to help you utlize today's tools in an easy to understand way. If you're not sure how A.I can help you, or you're afraid to find out. This is just the epi

We start this season off with a bang. We wanted to delve into the realm of artificial intelligence (AI) and its profound impact on the pest control industry. We were lucky enough to have Lorne Sederoff from Search Kings and James Rocker from Nerds that Care join us to talk about how AI can enhance efficiency, automate tasks and help you do more in less time. If you've been hearing

In this episode of Colony Confidential, GPS Trackit's Jeff Allsop and fellow PMP Valerie Crudo from Protective Pest Solutions share their top productivity hacks for pest management professionals. From automations and routing to maintenance, they cover it all. If you're operating a business with even a few trucks on the road, you will learn how to streamline your processes and ma