Content Operations

Apr 07 2025 180 ep. 20 mins 207
Content Operations Podcast artwork

The content strategy experts at Scriptorium discuss how to manage, structure, organize, and distribute content.

  Business
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The benefits of structured content for learning & development content

Apr 07 2025 23 mins  
In this episode, Alan Pringle, Bill Swallow, and Christine Cuellar explore how structured learning content supports the learning experience. They also discuss the similarities and differences between structured content for learning content and technical (techcomm) content. Even if you are significantly reusing your learning content, you’re not just putting the same text every

LearningDITA: What’s new and how it enhances your learning experience

Mar 10 2025 19 mins  
In this episode, Alan Pringle, Gretyl Kinsey, and Allison Beatty discuss LearningDITA, a hub for training on the Darwin Information Typing Architecture (DITA). They dive into the story behind LearningDITA, explore our course topics, and share an exclusive coupon code for our podcast listeners. Gretyl Kinsey: Over time that user base grew and grew. And now it boggles my mind that it

Building your futureproof taxonomy for learning content (podcast, part 2)

Feb 10 2025 22 mins  
In our last episode, you learned how a taxonomy helps you simplify search, create consistency, and deliver personalized learning experiences at scale. In part two of this two-part series, Gretyl Kinsey and Allison Beatty discuss how to start developing your futureproof taxonomy from assessing your content needs to lessons learned from past projects. Gretyl Kinsey: The ultimate end

Taxonomy: Simplify search, create consistency, and more (podcast, part 1)

Feb 03 2025 22 mins  
Can your learners find critical content when they need it? How do you deliver personalized learning experiences at scale? A learning content taxonomy might be your solution! In part one of this two-part series, Gretyl Kinsey and Allison Beatty share what a taxonomy is, the nuances of taxonomies for learning content, and how a taxonomy supports improved learner experiences in self-p

Transform L&D experiences at scale with structured learning content

Jan 13 2025 20 mins  
Ready to deliver consistent and personalized learning content at scale for your learners? In this episode of the Content Operations podcast, Alan Pringle and Bill Swallow share how structured content can transform your L&D content processes. They also address challenges and opportunities for creating structured learning content. There are other people in the content creation wo

Creating content ops RFPs: Strategies for success

Dec 09 2024 22 mins  
In episode 179 of the Content Strategy Experts podcast, Sarah O’Keefe and Alan Pringle share the inside scoop on how to write an effective request for a proposal (RFP) for content operations. They’ll discuss how RFPs are constructed and evaluated, strategies for aligning your proposal with organizational goals, how to get buy-in from procurement and legal teams, and more. W

Pulse check on AI: December, 2024 (podcast)

Dec 02 2024 19 mins  
In episode 178 of the Content Strategy Experts podcast, Sarah O’Keefe and Christine Cuellar perform a pulse check on the state of AI as of December 2024. They discuss unresolved complex content problems and share key considerations for entering 2025 and beyond. The truth that we’re finding our way towards appears to be that you can use AI as a tool and it is very, very good

Do enterprise content operations exist?

Oct 21 2024 24 mins  
Is it really possible to configure enterprise content—technical, support, learning & training, marketing, and more—to create a seamless experience for your end users? In episode 177 of the Content Strategy Experts podcast, Sarah O’Keefe and Bill Swallow discuss the reality of enterprise content operations: do they truly exist in the current content landscape? What obs

Survive the descent: planning your content ops exit strategy

Oct 07 2024 18 mins  
Whether you’re surviving a content operations project or a journey through treacherous caverns, it’s crucial to plan your way out before you begin. In episode 176 of the Content Strategy Experts podcast, Alan Pringle and Christine Cuellar unpack the parallels between navigating horror-filled caves and building a content ops exit strategy. Alan Pringle: When you’re

Enterprise content operations in action at NetApp (podcast)

Sep 23 2024 23 mins  
Are you looking for real-world examples of enterprise content operations in action? Join Sarah O’Keefe and special guest Adam Newton, Senior Director of Globalization, Product Documentation, & Business Process Automation at NetApp for episode 175 of The Content Strategy Experts podcast. Hear insights from NetApp’s journey to enterprise-level publishing, lessons learned