Dollars to Donuts

Oct 21 2024 10 ep. 58 mins 379

Dollars to Donuts Podcast artwork

The podcast where we talk with the people who lead user research in their organization.

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Interviewing Users anniversary and new audiobook!

Oct 21 2024 31 mins

It’s the first anniversary of the second edition of Interviewing Users, and it’s now available as an audiobook. Listen to this episode for a sample. Show Links

52. Emily Sun of Hipcamp

Jul 30 2024 49 mins

In this episode of Dollars to Donuts, I talk with Emily Sun, the head of Design and Research at Hipcamp. We discuss staying engaged in work, designers doing their own research, and research at a small, growing company. There’s actually a big opportunity with smaller companies. At small startups, you are much closer to the people who are making the long term vision for what the co

51. Tamara Hale of Splunk

Jul 03 2024 78 mins

This episode of Dollars to Donuts features my conversation with Tamara Hale, the Director of Product Experience – Research & Insights at Splunk. We talk about the long tail of impact, being an anthropologist of work, and having a creative practice. The ‘doing the research’ bit is only about a quarter of your job. The rest of it is all the other stuff that goes aroun

50. Vanessa Arango Garcia of Delivery Hero

Jun 25 2024 58 mins

In this latest episode of Dollars to Donuts, I talk with Vanessa Arango Garcia, Director UX Research & Research Operations at Delivery Hero. We discuss creating an engaged research community across a global organization, being accountable for impact, and how today’s challenges provide an opportunity for the research progression to grow. We care a lot about our craft and

49. Sarah Gregory of Coinbase

Jun 19 2024 71 mins

This episode of Dollars to Donuts features my conversation with Sarah Gregory, Director of User Research for Consumer at Coinbase. We talk about research comms, archiving user research, and doing research that no one is yet asking for. Our email is designed for one very specific leadership stakeholder, and it is tailored to how that person likes to consume information. There’

48. Jamika Burge of Capital One

Jun 07 2024 73 mins

In this episode of Dollars to Donuts I speak with Jamika Burge, the head of research for Data and AI at Capital One. We talk about her journey through academia, discovering user research, and intersectionality. Doing good – for me, as a researcher, and as someone who wants to do good in the world, it means understanding people’s needs in context and providing opportunities

47. Akshay Verma of Duolingo

Jun 03 2024 70 mins

This episode of Dollars to Donuts features my interview with Akshay Verma, the head of User Research at Duolingo. We talk about being qualitative focused in an experimentation-driven organization, research team structures, team rituals, and sharing knowledge between researchers. I don’t actually want to bemoan or belabor this concept of a room that we’re invited to or n

46. Daniel Escher of Remitly

May 24 2024 66 mins

In this episode of Dollars to Donuts I speak with Daniel Escher, Director of UX and Research at Remitly. We talk about more ways for researchers to add value, business questions over research questions, and the things that researchers worry about. Where I think collective identity can be limiting is when someone thinks of themselves as a researcher and says, “Therefore, that

45. Reggie Murphy of Zendesk (part 2)

May 16 2024 41 mins

This episode of Dollars to Donuts features part 2 of my two-part conversation with Reggie Murphy of Zendesk. We talk about psychological safety at work, Reggie’s career journey, and online career resources for UX researchers. That helps the team be better researchers when they feel like they have a space where, man, I don’t have to be perfect every time. I’m going

44. Reggie Murphy of Zendesk (part 1)

May 13 2024 44 mins

This episode of Dollars to Donuts features part 1 of my two-part conversation with Reggie Murphy of Zendesk. We talk about aligning the work of the research team with stakeholder OKRs and empowering non-researchers to do user research. The researcher would go into these meetings and say we’re going to do a “I Wish I Knew” exercise, where we start thinking about wh