Evolved Radio

Jan 06 2025 100 ep. 36 mins 39
Evolved Radio Podcast artwork

Evolved Radio Podcast: Interviews with technology experts, industry thought leaders, business leaders and other interesting minds. Exploring the evolution of business and technology.

  Business
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ERP117 - Rethinking vCIO : Adapting The Role For Better Outcomes

Jan 06 2025 42 mins  
In today's episode, I’m joined by Alex Farling from Empath. In the last episode, Luis Giraldo and I were talking about vCIO. Alex was listening to the episode and took up my challenge to fight us in the comments. Alex has lots of opinions and experience in the vCIO field, having built one of the leading platforms for vCIO out there. Interestingly, even Alex says he hates the term

ERP116 - Rethinking vCIO: Delivering Real Client Value in MSP Services

Dec 20 2024 43 mins  
Today, I’m chatting with my old friend Luis Giraldo, Chief Experience Officer at Scalepad. Luis and I are discussing how most of our industry might be doing vCIO all wrong. vCIO has the Critical Objective of creating real client value by delivering services that lead to genuine business outcomes, but many struggle to make this a reality. We discuss why people hate the vCIO title

ERP115 - Expert Sales Advice and Tactics

Nov 19 2024 74 mins  
Welcome to another episode of Evolved Radio Podcast! Today, we’re talking Sales strategies and tactics with my guest, Megan Killion, chief consultant with MKC Agency. We start off by discussing finding strength in adversity. Megan shares her story about an incredibly challenging period in her life and what she learned. This was an unexpected rabbit hole we went down, but it’s r

ERP114 - Service Management and Automation

Oct 28 2024 43 mins  
Welcome to the Evolved Radio Podcast, In today's episode, I’m joined by industry expert Gerwai Todd CEO of Timezest and Pia. We delve into the transformative role of AI technology in ticket management, highlighting its ability to automate and streamline service desk operations. We chat about the role of dispatcher and how it can be done in different ways in MSPs. We also discuss

ERP113 - Cybersecurity Hype Cycle: Tools, Trends, and Realities

Sep 10 2024 47 mins  
Welcome to another episode of Evolved Radio Podcast! Today we have an insightful discussion lined up with cybersecurity expert Wes Spencer. We explore the critical need for governance and how cyber insurance is a catalyst for improved security practices in small businesses. We also touch on the hype cycle in the cybersecurity industry and the need to move beyond a tool-centric focu

ERP112 - 5G, AI, and the Cloud

Aug 13 2024 54 mins  
In today's episode, my guest Steve Copeland and I are talking about a bunch of nerdy tech stuff, but also some serious business opportunities. We’re covering 5G technology and how your MSP could potentially leverage the technology for a differentiated service offering. We chat about the AI and it’s impact on the technology space and especially data privacy. We also chat about t

ERP111 - The Unofficial Project Manager

Jul 23 2024 34 mins  
Today I’m speaking with Kory Kogan VP of content development at Franklin Covey. Kory and I dive deep into the world of project management. Kory shares invaluable insights on the practical skill of managing projects, whether they're official or unofficial. We'll explore how breaking down tasks and setting specific deadlines can reduce risks. The discussion extends to the attribute

ERP110 - Rob Rae Tech Conferences, AI, and MSP Evolution

Jun 20 2024 34 mins  
Welcome to another exciting episode of the Evolved Radio Podcast! In today’s episode I chat with industry veteran Rob Rae CVP @ Pax8. Together, we explore the dynamics of technology conferences, from choosing locations and handling logistics to balancing networking opportunities amidst distractions. Rob shares insights from his experience running the PAX8 Beyond event and delves

ERP109 - The Magic of Chat

May 31 2024 35 mins  
Welcome to Evolved Radio Podcast. Join us as Matt Linn, the COO of Thread, shares insights from his journey from account management to spearheading innovative chat solutions in the MSP space with Thread. We'll explore the dynamic integration of internal ticketing systems with platforms like Microsoft Teams, address the real-time benefits of chats for triggering workflows, and consi

ERP108 - Defending Against Burnout

May 13 2024 44 mins  
Welcome back to the Evolved Radio Podcast. Today's episode features Dr. Heather Denniston, a former chiropractor turned wellness specialist who's here to share her insights into maintaining energy and focus during our workday—especially for those of us in the high-stress technology sector. We dive into practical strategies for overcoming the infamous afternoon slump, as Heather r