It doesn't take a genius.

Jan 28 2025 100 ep. 27 mins 5
It doesn't take a genius. Podcast artwork

Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.

  Business
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Want engaged employees? You need "Growth."

Jan 28 2025 20 mins  
The Gallup Q12, as it’s commonly called, is a set of 12 questions designed to measure employee engagement. Not satisfaction. Engagement. Why is that distinction important? Because satisfaction is surface-level—think free snacks in the breakroom—but engagement digs deeper. It’s about your team’s emotional connection to their work and their belief in the purpose of what the

Want engaged employee? You need "Belonging and the Greater Good."

Jan 21 2025 29 mins  
The Gallup Q12, as it’s commonly called, is a set of 12 questions designed to measure employee engagement. Not satisfaction. Engagement. Why is that distinction important? Because satisfaction is surface-level—think free snacks in the breakroom—but engagement digs deeper. It’s about your team’s emotional connection to their work and their belief in the purpose of what the

Want engaged employees? You need to meet "Basic Human Needs."

Jan 14 2025 35 mins  
The Gallup Q12, as it’s commonly called, is a set of 12 questions designed to measure employee engagement. Not satisfaction. Engagement. Why is that distinction important? Because satisfaction is surface-level—think free snacks in the breakroom—but engagement digs deeper. It’s about your team’s emotional connection to their work and their belief in the purpose of what the

Want engaged employees? You need "Clarity and Resources."

Jan 07 2025 29 mins  
The Gallup Q12, as it’s commonly called, is a set of 12 questions designed to measure employee engagement. Not satisfaction. Engagement. Why is that distinction important? Because satisfaction is surface-level—think free snacks in the breakroom—but engagement digs deeper. It’s about your team’s emotional connection to their work and their belief in the purpose of what the

Hope in suffering, 2: Surviving abuse in a Soviet orphanage

Dec 31 2024 39 mins  
WARNING: This episode features physical and sexual child abuse, as well as suicide.She is a cherished wife and mother of four successful children. She owns her own cleaning business. She is usually the most positive person in the room. And yet she started life in an orphanage in Moldova, surviving years of some of the worst trauma. What was life like in Soviet and post-Soviet cultu

Hope in suffering, 1: Surviving abuse in a Soviet orphanage

Dec 24 2024 47 mins  
WARNING: This episode features physical and sexual child abuse, as well as suicide.She is a cherished wife and mother of four successful children. She owns her own cleaning business. She is usually the most positive person in the room. And yet she started life in an orphanage in Moldova, surviving years of some of the worst trauma. What was life like in Soviet and post-Soviet cultu

Are your concerns shrinking your influence?

Dec 10 2024 42 mins  
Stephen R. Covey's "The 7 Habits of Highly Effective People" is something you've probably used, even if you can't name the seven habits. A core principle is this: At all times, you can focus on only one of two things. And that focus will determine your trajectory. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Ma

People are smart! (No, really!) They just need a reminder.

Dec 05 2024 28 mins  
The man whose face launched a thousand memes (warning: language) figured out long ago the importance of reminders over instruction. Reminders help us maintain habits and practices. And stories are reminders on steroids. Stay tuned for wisdom from the Dr. Johnson. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mar

Aristotle and Teddy want you to stay in the fight!

Dec 03 2024 16 mins  
"It is not the critic who counts: not the man who points out how the strong man stumbles or where the doer of deeds could have done better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood, who strives valiantly, who errs and comes up short again and again, because there is no effort without error or shortcoming, but who

Transitioning from Go-To Person to Empowering Leader!

Nov 26 2024 12 mins  
Your boss was incredibly successful because he or she had you! What happens after you get promoted and the team you are now leading no longer has a "you?" Recreating yourself as a leader means shifting focus from personal achievement to team empowerment. Your new role is about creating opportunities for others to shine, building trust and independence. Interested in coaching or tra