It doesn't take a genius.

Nov 19 2024 100 ep. 27 mins 2
It doesn't take a genius. Podcast artwork

Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.

  Business
RSS feed Share
Copy RSS


Subscribe on Podcast Addict


Three kinds of stories your culture must discover and share

Nov 19 2024 35 mins  
Want a corporate culture as strong as Western Civilization itself? Find your stories. Mark and Mike discuss the importance of stories in shaping culture and their potential impact on an organization. They discuss three kinds: "origin stories," "stories of bad times and lessons learned" and "stories of heroes and triumph." They can help you and your people not just understand but s

Are you guilty of LCD Management?

Nov 12 2024 32 mins  
Do the rules not apply to you? No, really: Have you ever been with a company that announced new rules that seemed completely unneeded? You might have been a part of LCD Management. It happens to the best of us in leadership--and there are simple methods to avoid all the problems it causes. Interested in coaching or training on these topics for you or your team? We'd love to hear

FOLLOWUP: The keys to a strong culture ... and a strong you

Nov 05 2024 32 mins  
Thought-provoking feedback from a listener inspired this followup episode about the two things that made Western culture so strong and long-lasting: Dignity and Excellence. Excellence has evolved over the millennia ... and Dignity is a relative upstart. If they work for growing culture ... could they work for growing you? (Check out this episode on our YouTube channel to see the g

FOLLOWUP REPORT: I'm managing monkeys, how do I free up time for my gorillas?

Oct 29 2024 24 mins  
Want more on time management and delegation? There is even more to glean from Harvard Business Review's second-most popular article. We covered 1-3-1 last episode ... now it's time to address the rules for monkeys that allow you to tackle gorillas. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

LEADERS! PARENTS! Get the monkeys off your back with 1-3-1

Oct 22 2024 35 mins  
Discover how to stop getting bogged down by your team's challenges and start empowering them to solve problems on their own. In this episode, Mark and Mike introduce the powerful 1-3-1 delegation method, a game-changing approach for managers who want to stay focused on leadership without being drawn into every issue. They also dive into why it’s crucial for employees to show up w

Dignity and Excellence: The West's culture code

Oct 15 2024 23 mins  
Do you strive for Excellence? Do you honor Dignity? If you don't have both, you're missing out on what made the West so successful. Enjoy some ideas from Mark's upcoming book, "The Lost Tools of Business." (Mark's podcast interview on Refining Rhetoric is found here.) Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike an

DiSC: How to work with anybody

Oct 08 2024 31 mins  
Mike and Mark kept meaning to record an episode on DiSC, and Mark had a request for the very same thing after a recent speaking engagement. Two questions! That's all it takes to tap into a system used to describe and make use of our differences for, literally, millennia. (If you'd like to take Wylie's excellent DiSC assessments, drop us a line.) Interested in coaching or training

Locate yourself in the Customer Experience Death Spiral®

Oct 01 2024 35 mins  
Mike has been noticing a trend ... and after some research, he has realized: We are all doomed. The Customer Experience Death Spiral® has come. (Unless we break out of it, that is--listen in for some tips.) Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

What do you meme?® Shocking reactions from "Triangle Factory" workers ... which one are you?

Sep 24 2024 21 mins  
Introducing our new series on memes that are going viral with employees--and have something to say about their engagement and your leadership. How informed are your workers? If they are not proactive about getting informed ... are you the reason? Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

LISTENER UPDATE: Never assume people want to win as much as you do, part 2

Sep 17 2024 17 mins  
Are you too arrogant to delegate? "One of our two listeners" had a great follow-up to Mike's story about the managers who weren't interested in winning. And Mike has a follow-up to what happened with that client. (FYI, Dow leads an amazing dojo called The Way Karate ... so clearly he gets our "Dow-ist"/Taoist joke.) Interested in coaching or training on these topics for you or yo