Outbound Contact Center

Aug 19 2024 11 ep. 35 mins 1
Outbound Contact Center Podcast artwork

Outbound Contact Center is for sales and marketing leaders at B2C companies who want to make an outsized impact. 

Every week we interview practitioners, leaders, and experts to explore how they build their B2C sales organizations – and the tools they use to win over their market.

You’ll stay up to speed on major themes in sales and marketing, learn how to win with a data-first mentality, and get actionable insights you can implement today.

Hosted by a B2C sales specialist, executive and CEO, Alex Levin. 

  Business
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E11: The evolution of outbound contact centers with Adam Saad of Tech Stack Advising

Aug 19 2024 24 mins  
In this engaging discussion, Adam Saad, Founder and CTO at Tech Stack Advising, and Alex Levin, CEO and Co-founder at Regal.io, delve into the evolving landscape of outbound dialing and AI in contact centers. They explore how traditional outbound methods are becoming obsolete and how personalized, data-driven approaches are crucial for success. Saad emphasizes the importance of int

E10: AI and personalization in contact centers with James Hummer of Ethos

Jul 22 2024 22 mins  
In this episode, Alex Levin interviews James Hummer, VP of Sales at Ethos, discussing the evolution of contact centers and the integration of AI. They explore the balance between digital convenience and personalized customer interactions in the life insurance industry, highlighting the role of AI in enhancing customer experience while maintaining human touchpoints.To learn more abo

E9: Future trends and challenges in venture capital with Satya Patel of Homebrew

Apr 11 2024 32 mins  
In this podcast episode, Alex Levin, co-founder and CEO of Regal.io, interviews Satya Patel, co-founder of Homebrew, discussing their investment philosophy, the evolution of AI in business, and the future of venture capital. They explore the significance of AI as an enabling technology, the potential of virtual agents in contact centers, and the importance of patience and self-advo

E8: Navigating career transitions and scaling startups with Robby Romance of HealthBird

Mar 04 2024 16 mins  
In this episode of the Outbound Contact Center Podcast, we dive into the dynamic journey of Robby Romance, Director of Strategic Partnerships at HealthBird, as he shares his remarkable transition from a career in photography to the world of health insurance. Joined by Alex Levin, Co-founder and CEO of Regal, Robby reflects on his diverse professional path and offers valuable insigh

E7: The changing landscape of patient care with Eric Hauser of Cadence

Feb 05 2024 38 mins  
In this episode, join us for a captivating conversation with Eric Hauser, the Chief Technology Officer of Cadence, as we delve into the revolutionary intersections of technology and healthcare. From Eric's experiences in the tech industry to the founding story of Cadence, this episode explores the transformative impact of open-source infrastructure and the changing landscape of pat

E6: The future of customer interactions and artificial intelligence with Marc Bernstein of Balto

Jan 09 2024 33 mins  
In this insightful episode, Alex Levin, CEO and Co-Founder of Regal.io, engages in a thought-provoking conversation with Marc Bernstein, CEO of Balto. They dive deep into the world of speech analytics and the transformative impact of real-time guidance in customer interactions. From decoding the nuances of speech patterns to predicting the imminent arrival of Artificial General Int

E5: The evolving landscape of customer engagement with Gregg Johnson of Invoca

Nov 14 2023 35 mins  
Join us in this episode as Alex Levin, Co-Founder and CEO of Regal.io, and Gregg Johnson, the CEO of Invoca, discuss the dynamic intersection of digital marketing and human interaction in modern revenue operations. Gain valuable insights into how brands are navigating the challenges and opportunities posed by the evolving landscape of customer engagement.Main Topics Covered:The Evo

E4: How AI will impact the role of sales with Zack Kass of OpenAI & Jake Saper of Emergence

Jul 10 2023 40 mins  
As Generative AI capabilities continue to improve, there are fundamental questions as to the role of AI in sales. How should sales teams leverage AI? Can AI ever be indistinguishable from human sales agents? Or will humans fundamentally always still be involved in interfacing with customers? In this episode, Zack Kass, Former Head of GTM at OpenAI and Jake Saper, General Partner at

E3: The changing trends in healthcare marketing landscape with Jeffery Nadal of Assure Health

May 18 2023 42 mins  
As more healthcare companies move online, there will be fundamental changes in how they think about engaging with their customers and the role that software plays in this digital transformation. In this episode, Regal.io’s CEO Alex Levin interviewed Jeffrey Nadel, CEO of Assure Health. Assure Health’s mission is to empower patients and providers with people-focused, technology-

E2: Building the appropriate marketing stack with Mark Ghermezian and Craig Elbert

May 18 2023 52 mins  
In this episode, we had the pleasure of discussing these topics with the founders of Braze and Care/Of. Braze (NASDAQ: BRZE) is a customer engagement platform built for marketers that delivers cross-channel experiences at scale. Care/of is a personal health and wellness brand that creates a help plan with personalized vitamins and supplements that help you feel your best.Here are t