Podcast: Restaurant and Retail Revel(ations)

In this episode of the Restaurant and Retail Revel(ations) podcast, PDQ Chief Operating Officer Eric Knott shares how listening to your customers, testing your ideas, and caring about your people are part of the fast-casual restaurant’s recipe for success. PDQ stands for “People Dedicated to Quality,” and true to the brand’s name, the PDQ franchise goes to great lengths to

In this episode of the Restaurant and Retail Revel(ations) podcast, Revel Systems Chief Strategy Officer Chris Lybeer returns to the guest seat to explore how far the industry has come in the way of technology innovation, key questions merchants are faced with today, and what lies ahead in the increasingly complex space of order management software. Restaurant technology accelerat

In this episode of the Restaurant and Retail Revel(ations) podcast, Pepper Lunch CEO of the North American division Troy Hooper explains what teppanyaki means, especially within the context of DIY fast food. Whether you’re wondering, “are teppanyaki and hibachi the same?” or “where did Pepper Lunch originate from?” you won’t want to miss Troy’s insights. From hot, siz

Many people take their pizza very seriously. Ask anyone whether pineapple and pizza are a match made in heaven or a culinary abomination, or pit a defender of Detroit-style pizza against a Chicago-style evangelist. While Midwest pizza chain Dewey’s Pizza doesn’t take a hard stance on regional pizza styles, they offer a playful take on classics and seasonally-inspired pies with

As we come to 2023’s close, podcast co-hosts Julie and Sydney reflect on a year of new episodes. A few common topics emerged from this year’s content, including artificial intelligence restaurant applications, labor trends and innovative restaurant technology. In this episode, hear clips on these topics from featured guests from some of our most streamed content throughout 2023

Tune in to episode 45 of the Restaurant and Retail Revel(ations) podcast to hear from Michael Keller, president and CEO of Jeremiah’s Italian Ice, about the brand’s strategic roadmap, its recent accolades and takeaways from the annual Frog Squad Summit. You’ll want to listen to the end for a fun fact about Michael connecting two whimsical animals with surprisingly relevant ca

Restaurant365 Solutions Engineer Rich Sweeney (of Top Chef fame!) explores how the right tech stack can answer the following question for restaurants: How can we make your life easier? From data insights into the factors driving restaurant profits and losses to new artificial intelligence (AI) tools, R365 has some amazing solutions available for today’s busy operators. Don’t mi

In this episode of Restaurant and Retail Revel(ations) we hear from not one, but two of the leaders at Gusto!, a scaling Atlanta-based fast casual restaurant chain. Founder Nate Hybl and VP of Operations Richmond Green explore a wide range of topics, from tech integrations for customer loyalty and online ordering, to menu innovation, and beyond. Listen now for insights into the coo

Schedulefly Partner Wil Brawley joins us in the guest seat of episode 42 of Restaurant and Retail Revel(ations) to share more about the company's mission to simplify employee scheduling. With over 6,000 customers today and counting, Schedulefly relies on—you guessed it—simple software to take the burden of complex employee scheduling off of the operator and staff. Tune in to he

Florida-based Southern Steer Butcher is making a name for itself in the sustainable, field to table consumer segment. This year the butcher chain will celebrate 10 years in business, and according to Founder & President Greg Snyder, their focus on quality sourcing and customer service are a huge part of their success to date. Tune in to learn more from Greg as he shares a closer lo