84: Kristi Faltorusso - Aligning Customer Success and Product Management
Nov 17 2024
47 mins
Kristi Faltorusso, a CS executive and coach, joins me in this high-energy conversation about customer success-assisted onboarding, alignment, and the dreaded realities of cross-functional working with product & sales.We explore effective onboarding strategies, the importance of aligning customer success with product development, and the necessity of quantifying challenges faced