The ITSM Practice: Elevating ITSM and IT Security Knowledge

Mar 11 2025 85 ep. 7 mins 1
The ITSM Practice: Elevating ITSM and IT Security Knowledge Podcast artwork

Join Luigi Ferri, an experienced ITSM & IT Security Professional, in 'The ITSM Practice.' Explore IT Service Management and IT Security, uncovering innovations and best practices with insights from leading organizations like Volkswagen Financial Services, Vodafone, and more. Each episode offers practical guides and expert discussions for learning and growth. Ideal for all ITSM and IT Security Professionals! Stay Connected: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Youtube: https://www.youtube.com/@theitsmpractice Website: http://www.theitsmpractice.com

  Technology
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ITIL 4 in Action: Crafting Standard Service Models for Success

Mar 11 2025 8 mins  
Join Luigi Ferri on The ITSM Practice as we dissect the creation of a Standard Service Model (SSM) using ITIL 4, ensuring IT services are proactive, consistent, and aligned with business objectives. This episode delves into the strategic blueprint for measurable value and minimized risks in service delivery, providing a step-by-step guide to crafting a model that leverages ITIL 4�

3 Years of IBM Breach Reports: Key Business Protections

Mar 03 2025 8 mins  
Join Luigi Ferri on "The ITSM Practice" as we delve into the escalating costs and complexities of data breaches from 2022 to 2024, highlighting a record rise to $4.88 million per incident. This episode unpacks the multifaceted impacts of breaches on businesses, examining the balance between automation and visibility in cybersecurity. Discover actionable steps to safeguard

Halt Repeat Issues: Easy Problem Management

Feb 24 2025 9 mins  
In today's episode of The ITSM Practice, Luigi Ferri delves into Problem Management, a proactive approach aimed at identifying and eradicating the root causes of recurring IT incidents. We explore practical strategies, from root cause analysis using tools like fishbone diagrams to implementing permanent solutions. Discover the transformative impact of Problem Management on serv

OT Security Simplified: 6 Key Principles for Critical Systems Protection

Feb 17 2025 9 mins  
In today's episode of "The ITSM Practice," Luigi Ferri delves into Operational Technology (OT) Cybersecurity, crucial for protecting vital infrastructure like energy, water, and healthcare. We discuss six actionable principles essential for safeguarding these systems against cyber threats, emphasizing the importance of safety, business knowledge, data protection, netw

Protect Your Data How FIM and DLP Work Together to Secure Information

Feb 10 2025 6 mins  
In today's episode of "The ITSM Practice," hosted by Luigi Ferri, we explore crucial data protection technologies: File Integrity Monitoring (FIM) and Data Loss Prevention (DLP). Discover how FIM acts as a vigilant monitor of file changes, ensuring system integrity, while DLP secures sensitive content, preventing unauthorized data leaks. Together, they form a robust security framew

Customer First: Boosting Quality and Profits

Feb 03 2025 6 mins  
In this episode of The ITSM Practice, Luigi Ferri delves into the transformative power of prioritizing customers over products, exploring its profound impact on quality, profitability, and business growth. By shifting focus from product-centric to customer-centric strategies, companies like Apple and Tesla have not only enhanced their offerings but also fostered customer loyalty an

Transforming IT Operations: How Observability Improves Security and Performance

Jan 27 2025 5 mins  
In this episode of "The ITSM Practice," Luigi Ferri delves into the transformative power of observability in IT management and security. Discover how leveraging contextual data and dynamic thresholds enhances system performance, security measures, and anomaly detection, promoting a proactive and strategic approach to IT security. In this episode, we answer to: How can collecting c

Secure System Design: Building Resilient IT Infrastructure

Jan 20 2025 6 mins  
In this episode of "The ITSM Practice," Luigi Ferri delves into constructing IT systems that are inherently secure, robust, and prepared for future cybersecurity challenges. He highlights the importance of integrating security at every development phase, managing software quality, and the necessity of continuous security improvements, drawing from key NIST publications. These guide

The Evolving Roles of Project Managers and Process Owners

Jan 13 2025 6 mins  
In today's episode of "The ITSM Practice," Luigi Ferri delves into the evolving roles of Project Managers and Process Owners in the face of increasing business complexities. We explore how these key players transition from operational to strategic roles, leveraging digital tools and cross-functional strategies to align with global business demands. With insights from PRINCE2 and IT

Cloud or On-Premises? Decoding Costs and Strategy

Jan 06 2025 7 mins  
In today's episode of "The ITSM Practice," Luigi Ferri dives into the critical IT decision: Cloud vs. On-Premises. Explore the advantages of cloud solutions for flexibility, speed, and compliance, alongside on-premises systems for control and predictable costs. Uncover hidden costs, and consider the total cost of ownership, scalability, and security aspects of both setups. Discover