UX Research Rundown

Apr 10 2025 16 ep. 38 mins
UX Research Rundown Podcast artwork

In each episode, our host, Lookback CEO, Henrik Mattsson, talks with a different UX research leader. Recent guests include Jess Holbrook, the director of UXR for AI at Meta, and Jenny Lo, former head of research at Grammarly. Discover how they got into UXR, and their unique approach to user research. Seasons 1 and 2 focus on how to engage stakeholders in the research process. In Season 3, Henrik and his guests talk about the impact AI is having on UXR.

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S4 E02 - Christopher Monnier, Principal UX Researcher, Microsoft

Apr 10 2025 49 mins  
In this new season of UX Research Rundown, our host, Henrik Mattsson, CEO of Lookback talks with speakers who will be appearing at Learners’ Research Week this June in San Francisco.This episode features Christopher Monnier, who is Principal UX Researcher working on Copilot at Microsoft. Christopher tells Henrik about his half-day session at Research Week on how we can apply our

S4 E01 - Zoë Glas, Staff UX Researcher, Google

Feb 25 2025 49 mins  
In this new season of UX Research Rundown, our host, Henrik Mattsson, CEO of Lookback talks with speakers who will be appearing at Learners’ Research Week this June in San Francisco.First up is Zoë Glas, who is a Staff UX Researcher working in Governance and Protected Data at Google. Zoe tells Henrik about her one-day session at Research Week on Growth and UXR. We learn how rese

S3 E04 - Jenny Lo, ex-Head of Research at Grammarly

May 17 2024 43 mins  
Grammarly is one of the early adopters of AI technology, and Jenny Lo spent years leading research there.In this episode of the UX Research Rundown podcast, Jenny shares many of her insights on working directly with engineering teams building AI/ML applications in a research role, and what you can take away from her experiences.Take a listen, and don't forget to hit the subscribe b

S3 E03 - Savina Hawkins, Strategic UX Researcher & Prompt Engineer

May 03 2024 39 mins  
In this episode Henrik chats with former researcher and current founder Savina Hawkins. Savina is a UX Researcher who worked closely with generative AI R&D teams at Meta, evaluating and ideating around experiences that leverage new language models and other generative AI applications.Today, Savina is building something new at the intersection of AI and UXR, and is one of the le

S3 E02 - Jessa Anderson, Manager of AI/ML UXR at ServiceNow

Apr 18 2024 35 mins  
While many researchers are only now dipping their toes into the world of AI, Jessa Anderson has been doing UXR on the technology for half a decade.At ServiceNow she leads up a team focused on how to appropriately integrate AI technologies into the workflow tools that ServiceNow builds for it's many large customers like Lowe's, KraftHeinz, and Siemens.Tune in to this episode and don

S3 E01 - Jess Holbrook, Dir of UXR for AI at Meta

Feb 26 2024 36 mins  
The 3rd season of the UX Research Rundown is all about the intersection of AI and UX Research. With that in mind, there's no better person to kick off the season with than Jess Holbrook, who's the Director of UXR for AI at Meta. Meta is one of the top companies when it comes to AI development and adoption which gives Jess a unique lens into how AI will shape the future of our field

S2 E04 - Claudia Natasia, Director of Insights at Highspot

May 09 2023 36 mins  
In the latest rounds of layoffs and force reductions it feels like research has been disproportionately affected. Why is that the case? Claudia is Director of Research at Highspot, and her ability to mix research and business acumen has led her leadership team to see research as a critical asset, rather than a liability. If you're looking to reposition your team as critical to the

S2 E03 - Josh Williams, Director of UX Research at Indeed

Apr 28 2023 38 mins  
In this episode, Henrik interviews Josh Williams, one of the research leaders at Indeed. Josh talks about differences in team culture between places like Bose and Indeed, and how that affects your strategy for engaging stakeholders in research. Developing trust between research and other teams is key to success, and Josh breaks down why in this conversation.

S2 E02 - Jeremy Bailey and Nadya Calderon of Thinkific

Apr 20 2023 42 mins  
How are insights teams created, and is there more than one right way to get a research practice started? In this conversation, Henrik Mattsson is joined by two research leaders from Thinkific: Jeremy Bailey and Nadya Calderon. Together, they talk about the evolution of the research practice at Thinkific and previous roles and their strategies to engage their teammates.

S2 E01 - John Cutler, Senior Director of Product Enablement at Toast

Mar 21 2023 44 mins  
John Cutler, renowned product leader and persona on Twitter, joins Henrik on the UX Research Rundown podcast for the first episode of season 2. In this episode John and Henrik talk about how research has evolved over the past 10+ years, and what the future holds for product-research collaboration.