SMB Community Podcast

Apr 10 2025 474 ep. 25 mins 68

SMB Community Podcast artwork

Podcasts, articles, and reference materials for Managed Service Providers. Brought to you by James Kernan and produced by Kernan Consulting.

Copy RSS

Subscribe on Podcast Addict

Exploring Leadership as a Level 1 Tech

Apr 10 2025 24 mins

Overview: In this episode of the SMB Community Podcast, hosts James and Amy are back to discuss a range of topics relevant to IT professionals. They start with a question about leadership for entry-level tech employees, emphasizing that leadership can be demonstrated at any level. The conversation then shifts to cybersecurity, highlighting an insurance industry report that identifi

AI Tools: Which One Is The Best?

Apr 03 2025 22 mins

Overview: In this episode of the SMB Community Podcast, hosts Amy and James discuss a variety of news and trends that affect the MSP community. Key topics include Google's acquisition of cybersecurity firm Wiz for $32 billion, the impact of tariffs on tech prices, and how MSPs can use this information to their advantage. They also delve into Gartner's study on the overuse of cybers

Enhancing Workplace Efficiency with AI: Interview with Zulfiya Forsythe of Omadli Group

Mar 27 2025 24 mins

Overview: In this episode of the SMB Community Podcast, host James Kernan from Kernan Consulting interviews Zulfiya Forsythe, CEO and founder of Omadli Group, about the transformative power of AI in the workplace. Forsythe shares her unique journey from accounting to tech, highlighting the development of data analytics and AI solutions that help businesses streamline administrative

Rebranding and Future Growth: An Interview of MJ Shoer of GTIA

Mar 20 2025 23 mins

Overview: In this episode of the SMB Community Podcast, James Kernan interviews MJ Shoer of GTIA, formerly known as CompTIA. MJ shares his extensive background in the IT industry, having transitioned from an MSP owner to a key figure at CompTIA and now GTIA. They discuss the reasons behind the rebranding to GTIA and the organization's continued focus on member benefits, global exp

Strategizing MSP Growth: Windows 10 End of Life

Mar 14 2025 28 mins

Overview: In this episode of the SMB Community Podcast, hosts Amy Babinchak and James Kernan dive into how IT professionals can leverage the end-of-life schedules of Microsoft Windows 10 to generate new business. This week, they emphasize the importance of planning and maintaining a regular upgrade schedule for client systems to avoid issues and ensure security. The conversation a

Offshoring vs. Local Hiring: Where to Find Success

Mar 06 2025 33 mins

In this Thursday episode of the SMB Community Podcast, hosts James Kernan and Amy Babinchak discuss recent events and trends in the IT and business world. Amy details her recent speaking engagement at the M365 Community Days event, highlighting the importance for MSPs to network with internal IT professionals. The hosts dig into the question of whether MSPs are finding success with

Maximizing Industry Events: Tips, Trends, and Insider Insights

Feb 27 2025 23 mins

Overview: In this episode of the SMB Community Podcast, hosts James and Amy discuss effective strategies for making the most out of attending industry events. They highlight the importance of sitting with different people at meals, asking questions during sessions, and breaking the ice in socially awkward situations. The conversation shifts to upcoming events, the challenges of eve

Business Valuations: What is My Worth?

Feb 20 2025 41 mins

Overview: In this episode of the SMB Community Podcast, hosts Amy Babinchak and James Kernan discuss various topics including the aftermath of the Super Bowl, the trends in mergers and acquisitions, and the effectiveness of Microsoft Action Pack programs. They explore the potential of AI in increasing productivity through a new book, 'AI Productivity Leap', and AI project managemen

Enhancing MSP Success: AI, Customer Retention, and Industry Trends

Feb 13 2025 43 mins

Overview: In this episode of the SMB Community Podcast, hosts James Kernan and Amy Babinchak discuss the transformative impact of AI on MSP sales and efficiency, emphasizing AI's potential to double market size and help MSPs manage new applications. Amy announces the start of her new AI class. This episode also delves into recent tech industry news, including the U.S. Department of

How Should I Answer My Client Calls? Live vs. Attendant

Feb 06 2025 42 mins

Overview: In this episode of the SMB Community Podcast, hosts Amy Babinchak and James Kernan discuss winter weather conditions across the Midwest, then transition into tech news, including rumors of a potential acquisition involving Intel. The conversation shifts to insights on compliance for managed service providers (MSPs), particularly around the new CMMC regulations. They also