On Point - Insurance Journal

Listen in as insurance carrier veteran Jamie Luce, who recently founded a startup, says parametric products are an “untapped” pathway to unleash more value for customers, agents, insurers and reinsurers. His firm, AIR Parametric, provides commercial customers with financial protection to mitigate the short-and long-term revenue shortfalls and expense overruns of unanticipated,

You’ll enjoy the interesting life and business journey of our guest Satvinder Kaur. She’s originally from India, and marketing executive roles at various carriers led her to the USA. Most recently she oversaw the brand refresh for the agency network Acrisure. Today, Satvinder urges insurance marketers to learn all they can about AI and employ new tools for customer acquisition

The insurance industry is experiencing the infancy of general AI — not generative AI, but general AI, according to thought leader Bryan Falchuk. He’s an author, speaker and CEO of PLRB. “Specific AI is like having a cake recipe, all the necessary ingredients, and you bake the cake. General AI is asking, ‘Here is what’s in the fridge; figure out what to cook.’ It’s loo

On this installment, we catch up with Ryan Hanley, a popular speaker, podcaster, consultant, thought leader on LinkedIn and Instagram, and a former independent agent. If you haven’t heard Ryan’s commentary, you’ll get an immediate sense of his edge, grit and determination to champion business success for others. His lessons for others are lessons he learned himself — and so

On this installment, we learn what’s on the minds of some 2,000 independent agency staffers. Jess Butler, VP of Vertafore, which conducted a national survey, outlines how agents are managing talent, the hard market and technology. Some 70% of respondents said they’re having difficulty placing risks, Jess reports. With a higher workload, 55% said they’re dealing with increased

You’ll enjoy this episode of On Point, recorded live with a studio audience at the recent AppliedNet tech conference in Nashville. Our guest, Applied Systems CEO Taylor Rhodes, dives into a host of entertaining personal and business topics. AI’s place in insurance is gaining traction, he notes. “Most of our use cases in AI are productivity based,” Taylor says. Example: Agen

Who says HR departments lack the chops to get young people interested in insurance? On this On Point installment, we hear from the human resources lead at Sentry Insurance, Mike Cloud, who is on offense to find emerging talent—most of it local. The carrier actively interacts with local high schools and various colleges, namely the University of Wisconsin–Stevens Point, which is

As insurance organizations consider a refresh of their agent or policyholder online experience, they often first seek operational efficiency. Wrong approach, notes Josh Levine. He’s the founder of Cake & Arrow, an online experience consultancy. “Better and faster sounds great, but it shouldn’t come at the expense of the end user experience. You can do both. Don’t start

Here’s a group therapy session for all you claims adjusters out there! Or, if you want to understand what the adjusting world is really like, take a listen to 20-year veteran Chantal Roberts. (A commercial auto claim featuring an alien encounter is truly cocktail party discussion-worthy.) Today, Chantal is teaching and writing books about that world. Her latest work is literally

Most agents and brokers do a great job for customers. But guess what? They’re licensed professionals—and like all professionals, they can get sued. That’s not fun. On this recording, we hear from Amanda Juratovic, who oversees the Big “I” E&O program for association members. Listen as she outlines large and growing E&O issues around agency aggregators, M&A, co