On Point - Insurance Journal

On this installment, we catch up with Ryan Hanley, a popular speaker, podcaster, consultant, thought leader on LinkedIn and Instagram, and a former independent agent. If you haven’t heard Ryan’s commentary, you’ll get an immediate sense of his edge, grit and determination to champion business success for others. His lessons for others are lessons he learned himself — and so

On this installment, we learn what’s on the minds of some 2,000 independent agency staffers. Jess Butler, VP of Vertafore, which conducted a national survey, outlines how agents are managing talent, the hard market and technology. Some 70% of respondents said they’re having difficulty placing risks, Jess reports. With a higher workload, 55% said they’re dealing with increased

You’ll enjoy this episode of On Point, recorded live with a studio audience at the recent AppliedNet tech conference in Nashville. Our guest, Applied Systems CEO Taylor Rhodes, dives into a host of entertaining personal and business topics. AI’s place in insurance is gaining traction, he notes. “Most of our use cases in AI are productivity based,” Taylor says. Example: Agen

Who says HR departments lack the chops to get young people interested in insurance? On this On Point installment, we hear from the human resources lead at Sentry Insurance, Mike Cloud, who is on offense to find emerging talent—most of it local. The carrier actively interacts with local high schools and various colleges, namely the University of Wisconsin–Stevens Point, which is

As insurance organizations consider a refresh of their agent or policyholder online experience, they often first seek operational efficiency. Wrong approach, notes Josh Levine. He’s the founder of Cake & Arrow, an online experience consultancy. “Better and faster sounds great, but it shouldn’t come at the expense of the end user experience. You can do both. Don’t start

Here’s a group therapy session for all you claims adjusters out there! Or, if you want to understand what the adjusting world is really like, take a listen to 20-year veteran Chantal Roberts. (A commercial auto claim featuring an alien encounter is truly cocktail party discussion-worthy.) Today, Chantal is teaching and writing books about that world. Her latest work is literally

Most agents and brokers do a great job for customers. But guess what? They’re licensed professionals—and like all professionals, they can get sued. That’s not fun. On this recording, we hear from Amanda Juratovic, who oversees the Big “I” E&O program for association members. Listen as she outlines large and growing E&O issues around agency aggregators, M&A, co

Independent agency owner Tiago Prado might challenge your thinking, because he is challenging the industry’s status quo. 🤔💡 Listen as he unpacks a fascinating yet traumatic family story from his upbringing in Brazil, to dealing with gangs near Boston, to a winding journey through school and construction work. 🇧🇷 🏫 The struggle was worth it, Tiago says. He outlines

Seven years ago, Rodney Johnson approached Pat Gallagher with a new strategy for organic growth: crafting insurance coverage for diverse and underserved business segments. The diversity angle was “never about politics or philanthropy,” says Rodney; it simply meant more revenue for the broker. 🎯💼 Mission accomplished. Today the practice generates $1.3 billion in premium fo

Smart money has been eyeing claims-related insuretechs in a big way, says Michael Vervena, an executive with iGUIDE. It’s easy to see why, with the promise of reducing adjusting time, costs and fraud. The property space in particular is on Michael’s radar. On this recording, he outlines how AI quickly identifies objects in a space and builds a view of property damage, speeding