Studies in Empathy: A Cleveland Clinic Podcast

Apr 01 2024 41 ep. 30 mins 118
Studies in Empathy: A Cleveland Clinic Podcast artwork

Join Cleveland Clinic Patient Experience leaders and a diverse group of guests as we delve into the human(e) experience in healthcare. Thought leaders share insight, anecdotes, and perspectives on empathy as a functional concept for Patient Experience leadership, and also just about everything else we do in healthcare- quality, safety, burnout, and engagement leadership.

  Health & Fitness
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Operating with Empathy

Apr 01 2024 32 mins  
How do you keep an entire enterprise operating effectively and efficiently while maintaining empathy and putting patients first? Join host, Steph Bayer, as she sits down with Andi Jacobs, Executive Director of Operations at Cleveland Clinic. In this episode, Andi shares her career journey and how each experience has shaped her as a leader while shedding light on how important each

High Reliability Requires Empathy

Mar 01 2024 33 mins  
Does building a culture of high reliability help caregivers show empathy to patients and to each other? Listen as host Steph Bayer and Cleveland Clinic Associate Chief Safety Officer, Dr. Amrit Gill discuss how empathy is key to building a culture of open communication, psychological safety, accountability, and high reliability.

That’s the Spirit

Feb 01 2024 31 mins  
How can we show empathy towards each other and ourselves? Join host Steph Bayer in a conversation with Rev. Lisa Morrison, Senior Director of Spiritual Care at Cleveland Clinic. Lisa shares what spiritual care means and why it's important, the power of a pause, and how we can hold space for each other and ease suffering. At the end of this episode, we follow along as Lisa leads us

The Next Innovation in Experience is High Reliability

Jan 01 2024 35 mins  
How does high reliability fit into patient experience? In this episode, host Steph Bayer speaks with Chrissy Daniels, Chief Experience Officer at Press Ganey, the world's leading Human Experience platform for healthcare. Chrissy talks about the power of transparency, the difference between the absence of complaints and the presence of trust-building behavior, and how highly reliabl

We Must Be Empathetic to Be Inclusive

Dec 01 2023 38 mins  
How does diversity in our caregivers impact our patients? Join host Steph Bayer in a conversation with Jacqui Robertson, Chief of Diversity and Inclusion at Cleveland Clinic. Jacqui discusses how Cleveland Clinic strives to embed diversity and inclusion into all aspects of the organization and retain diverse talent. She also talks about the relationship between inclusion and empath

Tales from a Resident

Nov 01 2023 28 mins  
What is it like to have a patient's life in your hands? Host Steph Bayer speaks with Dr. Cassandra Garraud, a third-year Internal Medicine resident at Cleveland Clinic. Dr. Garraud was recognized in 2021 as a Cleveland Clinic Hero for the personal impact she made on one of her patients. In this episode, she tells us about that powerful moment, how empathy was crucial to saving her

What Else but ELSO?

Oct 01 2023 22 mins  
What does it mean to be an empathetic leader? In this episode, host Steph Bayer has a conversation with Christine Stead, CEO of the Extracorporeal Life Support Organization (ELSO) and adjunct instructor at the University of Michigan. Christine talks about the role of her organization during the harrowing COVID-19 pandemic, the power of servant leadership, and why diversity is neede

Building an Empathetic Workforce

Sep 01 2023 37 mins  
What qualities are important for working in healthcare? Join host Steph Bayer in a conversation with Kiersten Kanaley, Executive Director of Talent Acquisition Operations at Cleveland Clinic. Kiersten discusses how empathy fits into the hiring process, what Cleveland Clinic is doing to recruit intentionally from the communities it serves, and what she sees as the biggest trends in

Grooving to the 80's on 89th Street

Aug 01 2023 21 mins  
How do we create joy for others and for ourselves? Join host Steph Bayer in a radiant conversation with Corporal Eric Hudson, an officer who has been with the Cleveland Clinic Police Department for 20 years. In this episode bursting with energy, Corporal Hudson shares what inspires him to shake out dance moves on the crosswalk, empathize with patients and fellow caregivers, and bri

Supporting People in Trauma

Jun 30 2023 30 mins  
How do we respond to challenges involving trauma? Join host Steph Bayer and Katharine Manning, author of The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job. In this episode, Katharine talks about her 25+ years of experience working on issues of trauma and victimization, how empathy is key to connecting with survivors, and how we