Syncing with ServiceNow

Nov 04 2024 42 ep. 27 mins 4
Syncing with ServiceNow Podcast artwork

XenTegra podcasts are about ServiceNow, Citrix, Microsoft, Azure, IGEL, Nutanix, Ivanti, Google, PrinterLogic, Cisco, NVIDIA, ControlUp, Login VSI, and other key partners to make 'end-user computing' environments accessible from anywhere, securely with a single identity via Citrix Workspace with Intelligence. We make enterprise digital transformation a reality! XenTegra, we are the experts in digital workspace technologies and cloud infrastructure.

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ServiceNow's Five-Year Low-Code Leadership in the Gartner Magic Quadrant

Nov 04 2024 14 mins  
In this episode of Syncing with ServiceNow, hosts Eddie McDonald and Mike Sabia dive into ServiceNow's recent recognition as a leader in the 2024 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms. For the fifth consecutive year, ServiceNow has been acknowledged for empowering organizations with low-code tools designed to meet today’s dynamic business needs. Edd

Syncing with ServiceNow: New research: The changing role of IT leadership in organizations

Oct 21 2024 23 mins  
AI is changing everything, including IT leaders’ to-do lists. Nearly every team across the modern enterprise—from HR to public relations to customer service to engineering—is using AI to get work done, according to recent ServiceNow research on the changing role of IT leadership in the AI era.As a result, IT leaders have been propelled to center stage. Chief information offic

Syncing with ServiceNow: C-suite point of view: Top 5 challenges to AI adoption

Oct 07 2024 28 mins  
Generative AI (GenAI) has disrupted how virtually every organization operates. In fact, 81% of organizations around the globe plan to increase their AI spend next year, according to the Enterprise AI Maturity Index by ServiceNow and Oxford Economics. But are they fully prepared to tap into the opportunities?Host: Andy WhitesideCo-host: Mike SabiaCo-host: Eddie McDonald

Syncing with ServiceNow: How to reduce MTTR by helping people get out of their own way

Sep 12 2024 43 mins  
IT experiences regular waves of innovation, most recently with generative AI. Meanwhile, IT’s core imperatives remain constant. Year after year, Enterprise Management Associates (EMA) research consistently ranks reducing the frequency, duration, and impact of incidents and outages as the top operational objective for IT. That goal holds true for organizations of all sizes across

Syncing with ServiceNow: HR leaders will Drive Business Transformation

Aug 13 2024 13 mins  
In Episode 38 of "Syncing with ServiceNow," your host Eddie McDonald, filling in for Andy Whiteside, dives into a crucial conversation on how HR leaders are at the forefront of business transformation. Joined by Mike Sabia, XenTegra's certified master architect, the duo explores a recent blog post titled "Survey Finds HR Leaders Will Drive Business Transformation."In this episode,

Syncing with ServiceNow: 6 ways to deliver great customer service with automation & intelligence

Jul 31 2024 23 mins  
In a competitive market, delivering great customer service is critical to maintaining relevance and exceeding expectations. However, many organizations struggle to manage fragmented systems, front and back offices that don’t “talk” to each other, and clunky workflows that tap into far too many systems and applications.In fact, according to the ServiceNow Customer Experience T

Syncing with ServiceNow: Employee onboarding for better engagement and retention from Day 1

Jul 19 2024 26 mins  
Only 52% of workers felt satisfied with their latest employee onboarding experience, according to a Paychex survey. That means just under half of new hires are dissatisfied and feel unprepared to start their new jobs.Nearly 40% of survey respondents found onboarding clear, 32% said it was confusing, and 22% said it was disorganized. Four out of five (80%) new hires who feel undertr

Syncing with ServiceNow: 6 ways to deliver great customer service with automation & intelligence

Jul 08 2024 23 mins  
In a competitive market, delivering great customer service is critical to maintaining relevance and exceeding expectations. However, many organizations struggle to manage fragmented systems, front and back offices that don’t “talk” to each other, and clunky workflows that tap into far too many systems and applications.In fact, according to the ServiceNow Customer Experience T

Syncing with ServiceNow: 4 key takeaways from Knowledge 2024

May 22 2024 24 mins  
Knowledge 2024 was an incredible, action-packed three days of inspiring keynotes, exciting demos and breakout sessions, and plentiful networking opportunities for the 20,000 ServiceNow customers, partners, and developers in attendance.In addition to announcements about expanded GenAI, workflow automation, and partner solutions, here are the key takeaways from KnowledgeHost: Andy Wh

Syncing with ServiceNow: ServiceNow Named a Worldwide Leader in Two IDC MarketScapes for Value Stream Management and Strategic Portfolio Management

Apr 23 2024 14 mins  
SANTA CLARA, Calif. – March 19, 2024 – ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in two IDC MarketScape vendor assessments:Worldwide Value Stream Management (VSM) and Agile Project and Portfolio Management 2023‑2024Worldwide Strategic Portfolio Management (SPM) and IT Project and Portfolio M