The Center of Excellence Sales Podcast

May 28 2024 77 ep. 21 mins 6
The Center of Excellence Sales Podcast artwork

The Center of Excellence Sales Podcast takes a casual, conversational approach to sales fundamentals and best practices to take any salesperson to the next level. Through its training programs, custom engagements, and online resources, the Center of Excellence provides training to more than 992 Young Automotive Group employees within Utah and Idaho. The COE provides training programs on Management, Leadership, Sales, and Customer Service.

  Business
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Unreasonable Hospitality

May 28 2024 23 mins  
Brad, Oliver, and special guest Rick Gerber, Service Director for the Young Automotive Group, discuss takeaways and actionable steps from the book Unreasonable Hospitality by Will Guidara.

The 3 Ws of Success

May 07 2024 19 mins  
Brad, Oliver, and special guest Rick Gerber, Service Director for the Young Automotive Group, discuss Deion Sanders’s Three Ws of Success and how to integrate them into the sales environment.

Be Present

Apr 22 2024 20 mins  
Oliver, Brand, and special guest Rick Gerber, Service Director for the Young Automotive Group, discuss the reasons we tend to not be present when we should, and how to maintain presence in activities, with your customers, and during follow up.

Be a chameleon

Apr 08 2024 21 mins  
Oliver, Brad, and special guest Jacob Sobers, General Manager of Young Chrysler Dodge Jeep Ram in Layton, discuss how to adapt to your customers and environment to build trust and nurture long-term relationships with your customers.

What do your customers need?

Mar 25 2024 24 mins  
Brad, Oliver, and special guest Jacob Sobers, General Manager of Young Chrysler Dodge Jeep Ram in Layton, discuss how to understand the physical and psychological needs of your customers.

Opeining Up The Customer

Mar 11 2024 22 mins  
Oliver, Brad, and special guest Jacob Sobers, General Manager of Young Chrysler Jeep Dodge Ram of Layton, discuss rational and tactics to open up the customer.

Leadership

Jan 04 2024 19 mins  
Oliver, Brad, and special guest Danny LePelley, sales professional at Young Chrysler Dodge Jeep Ram of Morgan discuss a framework for leadership to be used from any position in the pack to generate long term success.

How Does Danny Do It?

Dec 19 2023 23 mins  
Brad, Oliver, and special guest Danny LePelley, sales professional at Young Chrysler Dodge Jeep Ram of Morgan dig into Danny’s 28 years of success in sales to compile some winning tips for sales professionals at any level.

Confirmation

Nov 27 2023 20 mins  
Oliver, Brad, and special guest Danny LePelley, sales professional at Young Chrysler Dodge Jeep Ram of Morgan discuss the remarkable boost in sales generated by the simple act of confirming appointments, and how to most effectively get a confirmation that will lead to a shown appointment.

The Basic Question

Nov 13 2023 20 mins  
Oliver, Brad, and Rick Lovell, General Manager at Young Buick GMC in Layton, discuss the the basic question, the reasons it’s generally not asked, the pitfalls of skirting it, and most importantly, how to compose it.